Job Information
Always Best Care Senior Services WEEKEND - Customer Service Rep in Milton, Delaware
The Weekend - Customer Service Rep is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The Weekend - Customer Service Rep will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company programs as well as communicating effectively with team members within the customer service department. The Weekend - Customer Service Rep will be required to attend training on an as needed basis. THE HOURS FOR THIS POSITION IS AS FOLLOWS: Monday Tuesday Wednesday Thursday Friday Sat Sun 8:30a – 5p 8:30an – 5pn Off 8:30an – 5pn 8:30an – 5pn 7:30an – 4pn Off 8:30a – 5p 8:30an – 5pn 8:30a – 5p 8:30an – 5pn 8:30an – 5pn Off Off Essential Duties/ Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties include the following: * Answers phone calls in a professional manner. * Maintain and fills schedules by matching caregiver skills to clients and their needs. Handles last minute schedule changes and call outs. * Be able to triage heavy phone volume. * Review and approve schedules on a weekly basis to be submitted for billing and payroll. * Liaison between caregiver staff, clients and their families, and other back staff employees. * Able to learn new software and document ALL activities in shared database. * Ability to handle stress and work well in a fast-paced environment. * Excellent and professional customer service skills. * Good critical thinking skills and the ability to work independently * Familiar with all counties for mapping locations. * Performs other related duties as assigned. Required Education/ Experience * High School Diploma or G.E.D equivalent required. * Associates degree preferred * Previous experience working as scheduler in a medical related field preferred. * Strong customer service skills and previous customer service experience. * Knowledge of medical terminology/Coding experience necessary * Problem solving skills * Data Entry Skills * Computer skills and proficiency in Microsoft Office Suite * Excellent verbal and written communication skills * Able to maintain confidentiality * Able to work under minimal supervision * Must be able to pass background check and drug screening * Must be able to pass Doctor’s Physical and 2 Step PPD Test