Campus Pride Jobs

Under the direction of the Community Life Director, the Senior Recreation Manager oversees operations of the recreational services offered at Millcreek Common including ice skating, roller skating, sport climbing, miniature golf (coming spring 2026), and other forms of recreational activity. This position provides personnel, process, and task management in all aspects of day-to-day operations.

POSITION(S) SUPERVISED:

Sport Recreation Managers

Adventure Hub Crew Leads and Crew Members

Sport Equipment Vendors

ESSENTIAL JOB FUNCTIONS

1. Manage the operations of the Adventure Hub facility and sport recreational programs at Millcreek Common.

2. Provide training and enact systems to improve customer service and guest experience.

3. Oversee daily task management, hiring, onboarding, development and training, scheduling, payroll, evaluations, and initiate any disciplinary actions.

4. Manage and train employees on departmental operational software (i.e. Roller and Sling).

5. Perform general administrative duties including, but not limited to, answering phones, responding to emails, and generating financial and attendance reports via Roller.

6. Define, maintain, and enforce policies and procedures to support sport recreational programs for guests at Millcreek Common.

7. Oversee seasonal sports conversions/changeovers.

8. Coordinate with the marketing team on promotional materials and signage for recreational programs offered at Millcreek Common.

9. Oversee the enforcement of employee safety practices, staff training (e.g., first aid training, etc.) and security protocols for the Adventure Hub facility and climbing wall.

10. Act as a safety officer, enforcing employee safety practices and fulfilling lawful health and safety inspections.

11. Coordinate with Millcreek's Emergency/Risk Manager to mitigate risk for employees and guests at Millcreek Common.

12. Responsible for proper cash handling procedures.

13. Resolve escalated customer service and operational issues.

14. Coordinate with Millcreek's Facilities Department to manage the day-to-day maintenance of the Adventure Hub facility and surrounding plaza areas (e.g., Wi-Fi access, firepits, ambient music, outdoor furniture, table games, etc.), ensuring the facilities are clean and in full operation for guests visiting Millcreek Common.

15. Work with facility staff to oversee facility and recreational offerings at Millcreek Common and ensure a high level of customer service on the common.

16. Manage the facility's supporting inventory of tools, equipment, vehicles, and consumable items, possibly supported by use of asset management digital platforms.

17. Purchase, maintain, and service recreational sports equipment as needed.

18. Oversee private rentals of the Adventure Hub and surrounding plaza areas, coordinate with the Community Life events team to schedule on-venue tours and assist with any special programming of entertainment and/or exhibition on the plaza.

19. Ensure satisfactory performance of contractor-provided services.

20. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

1. Education and Experience:

a. High School diploma or G.E.D. required. Some college or a college degree preferred.

b. At least five (5) years of experience supporting retail, commercial, public facility, or property management.

c. At least two (2) years of supervisory or leadership experience.

d. At least two (2) years of experience working with customers and resolving issues.

2. Special Qualifications:

a. Valid Utah Class D Driver's License required.

b. Knowledge of Microsoft Office Suite required.

3. Knowledge, Skills, and Abilities:

a. Outstanding customer service skills and problem-solving abilities.

b. Ability to multitask, exercise initiative and independent judgment, and adapt to stressful and unexpected situations.

c. Ability to establish and maintain ffective working relationships with the public, city staff, department heads, elected officials, contractors, volunteers, and stakeholders.

d. Knowledge and experience with Microsoft products and general office equipment.

e. Ability to communicate professionally and effectively, both verbally and in writing (i.e. by phone, email, text, and in-person).

f. Ability to enforce established processes and policies.

g. Ability lead, manage, engage, and motivate staff.

h. Willingness to delegate and share workload with coworkers.

i. Ability and willingness to train and transfer knowledge to coworkers, subordinates, volunteers, and contractors.

j. Ability to lead and operate self-sufficiently, without the support or supervision of senior staff, outside City business hours.

WORKING CONDITIONS

1. Environment: Work is performed in a mixed indoor/outdoor environment. The employee should be able to lift at least 50 lbs. and handle or move more weight with the assistance of appropriate equipment. The nature of community recreation and events requires the employee to work outside of traditional business hours and work-week.

2. Physical: Primary functions require sufficient physical ability and mobility to work in transitional settings between sitting at a workstation, moving from indoors to outdoors, and stooping, bending, kneeling, crouching, reaching, and twisting while performing tasks; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of personal computer equipment; to operate material handling equipment; to operate utility vehicles including but not limited to a forklift and the Zamboni (ice re-surfacing vehicle); and to verbally communicate to exchange information.

3. Vision: See in the normal visual range with or without correction

4. Hearing: Hear in the normal audio range with or without correction.