Job Information
MILLCREEK CITY Millcreek Common Climbing Wall Recreation Manager in MILLCREEK, Utah
Under the direction of the Senior Recreation Manager, the Climbing Wall Recreation Manager oversees the daily operations of the outdoor climbing wall retail recreation services at Millcreek Common including, but not limited to, staffing support, customer relations leadership, and management of related service contractors.
POSITION(S)
SUPERVISED:
Assistant Climbing Wall Manager
Adventure Hub Crew Leads
Adventure Hub Crew Members
Sport Equipment Vendors
Service contractors and tradesmen
Millcreek volunteers in a limited capacity
ESSENTIAL JOB FUNCTIONS
1. Manage and support operations for the climbing wall and associated programs at Millcreek Common.
2. Supervise the Assistant Climbing Wall Manager and assist in the management of Adventure Hub Crew Leads and Members.
3. Oversee staff training that includes safety protocols, customer service, and other workforce training modules required for Millcreek recreation personnel.
4. Oversee the maintenance and upkeep of the climbing wall, including but not limited to, wall panel replacement, t-bolt replacement/rethreading, speed wall equipment upkeep, route setting, servicing belay devices, etc.).
5. Inspect and upkeep climbing gear and equipment used for daily operation as specified by the manufacturer (ropes, harnesses, shoes, belay devices, etc.).
6. Mastery over all climbing wall equipment (harnesses, belay devices, shoes, etc.) and ability to teach and ensure safe recreation on the climbing wall.
7. Plan and facilitate additional climbing wall programs and services for novice to seasoned climbers, including but not limited to, climbing technique and safety classes, climbing wall rentals, themed climbing events, birthday parties, etc.
8. Establish and cultivate relationships with climbing equipment vendors and climbing organizations across the Salt Lake Valley.
9. Manage departmental operational software (i.e. Roller and Sling) including generating reports, etc.
10. Work alongside other recreation managers to ensure day-to-day operations run smoothly as well as larger events and programs across Millcreek Common.
11. Manage and enforce Rules of Conduct established for Millcreek Common.
12. Act as a sport safety officer, enforcing employee safety practices and fulfilling lawful health and safety inspections. Work in conjunction with Millcreek's Risk Manager to mitigate risk for empl oyees and guests at Millcreek Common.
13. Oversee security protocols for Adventure Hub facility and climbing wall.
14. Work with the Facilities Department to ensure day-to-day maintenance of the common and that facilities are clean and operating for guests visiting Millcreek Common.
15. Manage the facility's supporting inventory of tools, equipment, vehicles, and consumable items, possibly supported by use of asset management digital platforms.
16. Purchase, maintain, and service recreation sport and equipment.
17. Oversee general communication, related to climbing, via hello@millcreekcommon.org, phone, email, and respond to other online inquires and reviews.
18. Work with Community Life marketing team on promotion of recreation programs and signage.
19. Perform other duties as assigned.
MINIMUM QUALIFICATIONS
1. Education and Experience:
a. High School diploma or G.E.D. required. Some college or a college degree preferred.
b. A minimum of three (3) years' experience in a climbing gym, guide role or similar climbing centered business.
c. A minimum of two (2) years of supervisory or leadership experience.
d. Five (5) years of personal climbing experience.
e. Two (2) years of experience route setting and route development.
f. OSHA "Working at Heights" certification or ability to obtain certificate within six (6) months of hire required.
g. Climbing Wall Association "CWI Level 3 Certification" or ability to obtain certification within six (6) months of hire.
2. Knowledge Skills, and Abilities:
a. Extensive knowledge of climbing equipment including ropes (static/dynamic) knots, hitches, belaying with a varied range of devices and Petzl Work at Heights Equipment.
b. Mastery over climbing wall safety equipment such as the Petzl Jag, ASAP, ID, RIG, Ascender and Pully and Haul systems.
c. Route setting experience (Working at Heights Regulations required).
d. Knowledge of principles for providing high-level customer service.
e. Ability to use tact and diplomacy under stressful situations associated with public or stakeholder interaction.
f. Ability to make decisions and use good judgement.
g. Ability to establish professional relationships with climbing related vendors and organizations in the area (USA Climbing, Petzl, Black Diamond, Headrush Technologies, Vertical Solutions/Proxy/The Front, etc.).
h. Ability to establish and maintain effective working relationships with employees, contractors, volunteers, city elected officials, city department heads and related agency contacts, and the public.
i. Ability to operate a personal computer, Microsoft Office products, internet applications, and learn new software programs.
j. Competency in communicating clearly and concisely with City personnel both orally and in writing.
k. Ability to reliably manage established processes and policies, and shape their improvement, as necessary.
l. Ability to manage and attain optimal performance from the operations team, using sound principles of team leadership and collaboration.
m. Ability and willingness to train and to transfer knowledge to colleagues, subordinates, volunteers, and contractors for successful delivery and group satisfaction.
n. Ability to lead and operate self-sufficiently, without the support or supervision of supervisors or City leaders outside City business hours.
WORKING CONDITIONS
- Environment: Work is performed in a mixed indoor/outdoor environment. The employee should be able to lift at least 50 lbs. and handle or move more weight with the assistance of appropriate equipment. The nature of community recreation and events requires the employee to work outside of traditional business hours and workweek.
- Physical: Primary functions require sufficient physical ability and mobility to work in transitional settings between sitting at a workstation, moving from indoors to outdoors, and stooping, bending, kneeling, crouching, reaching, and twisting while performing tasks; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of personal computer equipment; to operate material handling equipment; to operate utility vehicles including but not limited to a forklift and the Zamboni (ice re-surfacing vehicle); and to verbally communicate to exchange information.
- Vision: See in the normal visual range with or without correction
Hearing: Hear in the normal audio range with or without correction.