Job Information
Siemens Technical Support Professional Building Management Systems in Milan, Italy
Job Family: Customer Services
Req ID: 417467
Create a better tomorrow with us.
We are looking for a Technical Support Professional for Building Management Systems for Siemens Desigo portfolio support to be hired with a permanent contract in Milan within the Siemens Smart infrastructure Building Products area.
Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Your Challenge
As Technical Support professional for Building Management Systems part of the HQ Technical Sales Services team your mission will be to support Siemens technical experts from different fields (Comfort, Fire, Energy and Security) to supervise their buildings over Desigo BMS solutions. Some of the main activities will be:
Provide support and troubleshoot technical issues with Siemens technical experts in the countries during the entire product lifecycle (design, commissioning and maintenance) of Siemens Desigo On-premise and Off-premise solution (SaaS).
Having a customer first approach, collect feedback from individual projects, reproduce issues in laboratory whenever is possible, identify software bugs, understand customer change requests, proactively propose software improvements to R&D and product management organizations.
Identify topics to be documented in knowledgebase articles.
Maintain and improve the in-depth knowledge on Siemens BMS software and supervised subsystems.
To be a perfect fit for this role, you would already have:
Experience in technical support role is required.
Problem-Solving, Communication, Organizational, Flexibility and Adaptability, Resilience skills are required.
Be oriented and motivated on new technologies and a basic knowledge on them is highly appreciated.
Knowledge on Energy, Comfort, Fire, Security field devices from Siemens is a plus.
Passion to never-stop growing.
Respect and appreciation of each person’s uniqueness, willingness to co create and share knowledge.
Proficiency in English and Italian
Eligibility to work in Italy
What we offer
Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
Never stop growing: plenty opportunities for continuous and individual learning journeys
An inclusive team culture where you can be yourself
Join us and be yourself. Inclusion is our ambition!
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.
For more details about Siemens Italia please go to: www.siemens.it
Our recruiting team is looking forward to getting to know you!
#MakeYourImpact #LI-Hybrid