Job Information
Zions Bancorporation Bank Operations Quality Assurance Advisor (hybrid schedule) - Midvale, UT in Midvale, Utah
Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.
ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.
Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.
We are currently accepting applications for a Bank Operations Quality Assurance Advisor in Midvale, UT. This will be a hybrid work schedule.
The ideal candidate for this position will have the skills and experience necessary to:
Provide coaching, support, and guidance to branch team members.
Ensure operational understanding and successful implementation of bank policies and procedures.
Analyze escalated issues and problem solve related issues.
Perform branch assessments as assigned by traveling onsite to ensure compliance with branch procedures and federal and state regulations.
Document branch assessment findings in order to identify trends and areas of improvement.
Develop and implement quality assurance programs designed to improve the customer experience for both internal and external customers.
Perform and/or oversee analyses of programs and apply findings to the customer experience initiatives designed to differentiate overall service and quality from competitor financial institutions.
Plan, direct, and coordinate project deliverables.
Identify and assess operational risk and impact and makes recommendations for effective policies and controls to management.
Qualifications:
Requires a Bachelor's and 1+ years experience with banking operations, processes and procedures, quality assurance or other directly related experience.
A combination of education and experience may meet requirements.
Basic knowledge of bank operations policies and procedures, quality assurance practices, banking products and services.
Good client relations, presentation and communications skills, both written and verbal.
Basic working knowledge of banking related laws, regulations and requirements.
Good analysis, decision making and problem resolution skills.
Ability to work with managers and staff, as well as train and coach employees.
Ability to handle and accomplish multiple tasks and resolve competing priorities effectively is essential.
Ability to analysis information and generate reports as needed.
Ability to work independently and good time management skills.
Proficiency in PC and MS Office skills, Power Point.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products
Pay range (depending on experience): $50,000-$65,000
Req ID: 065498
Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.
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