Job Information
Flatland Holdings Inc Help Desk Technician in Midland, Texas
THIS JOB IS AT OUR CORPORATE LOCATION IN MIDLAND, TX.
Help Desk Technician
We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or hardware. A help desk technician's main responsibilities include:
Serving as the first point of contact for users seeking technical assistance over the phone, email, or chat
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by users
Walking the user through the problem-solving process
Escalating unresolved issues to the next level of support personnel
Providing accurate information on IT products or services
Recording events and problems and their resolution in logs
Following up and updating user status and information
Passing on any feedback or suggestions by users to the appropriate internal team
Identifying and suggesting possible improvements on procedures
To be successful in this role, help desk technician, one must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be user-oriented and patient to deal with difficult users. Willing to travel to locations and service computer systems, software, or hardware.
A help desk technician must have:
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English (or other language specified by keywords)
Excellent communication skills
User-oriented and cool-tempered
You should have a high school diploma or equivalent and some relevant experience or certification in IT support.
If you are interested in this position, please apply atrksupply.net/careers{target="_blank"}
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.