Job Information
United Airlines Supervisor - Airport Operations FSM in Micronesia
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, retirement and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:
Engage, focus on leading and develop the skills of the team with the goal of delivering consistent and excellent customer service and delivering a timely, quality product
Lead all aspects of and support the performance of a team, zone or cell
Set expectations with front-line co-workers on performance standards and gain their dedication to act in accordance with Company guidelines
Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
Conduct trend analyses, review turn compliance index statistics and take actions to address items not on track – lead performance dialogues to review metrics, performance boards and issues boards
Develop and implement standard work and continuous improvement processes
Develop skills of front-line co-workers by coaching on performance
Provide technical mentorship and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
Identify, address and issue appropriate and timely corrective action
Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries) complaints and other work issues
Participate in peer, safety and accident review boards
Confront and address inappropriate behavior and performance issues with specific feedback
Complete all mandated regulatory and Company required documentation of activities
Document performance issues into case management system
Attend division/unit/group meetings
Participate on collateral projects
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
High school diploma or equivalent
Experience leading and influencing a team and customer service experience
Strong written and oral communication, conflict resolution and decision-making skills
Proficient in IT systems and common software including Microsoft Office
Eye For Business/Continuous Improvement
Customer Focus
Teamwork
Safety orientation
Planning/multi-tasking
Must be legally authorized to work in Micronesia for any employer without sponsorship
Must be willing and able to travel occasionally and internationally
Must be fluent in English (written and spoken)
Reliable, punctual attendance is an integral function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree or 4 years of relevant work experience
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform vital and critical job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT