Job Information
Actalent Customer Outreach/ROW Specialist in Miami Gardens, Florida
Job Title: Customer Outreach/ROW Specialist
Job Description
Seeking a proactive and communicative professional to join our Customer Outreach team, supporting the Storm Secure Underground Program in the Miami/Dade area. This role involves connecting with service customers, explaining program details, and securing necessary documents and signatures for utility easements to successfully close out projects. Key responsibilities include driving to various locations to meet with property owners, discussing and agreeing on equipment placements, and maintaining ongoing communication throughout all project stages. The role also requires organizing and submitting documentation electronically and coordinating special projects as assigned.
Responsibilities
This is a driving role and own vehicle must be used
Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer.
Discussing the SSUP project details to service customers
Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures.
Organize and submit document electronically to the support team
Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
Ability to read and understand construction and engineering plans.
Coordinate special projects as assigned.
Perform other duties as assigned.
Work Environment
This is a fully on-site position in Miami Gardens, Florida. Field-based position in Miami area, using personal vehicle with mileage reimbursement. Work hours are Tuesday to Saturday, 10 AM to 7 PM, with occasional adjustments to accommodate customer availability. Jeans and Steel-Toe Boots required for fieldwork, with PPE provided.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.