Job Information
DHL Express, Inc. System Support Engineer in Miami, Florida
What makes DHL great? Our People!We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Expressis committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities.DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Grow YOUR career with DHL today …
Systems Support Engineer
Job location: DHL Miami Hub, MIA
DHL has an immediate opening for a Systems Support Engineer . This role supports the applications, systems and users associated with DHL’s Automated Sort Facilities. You will be responsible for providing technical expertise with respect to leading-edge IT auto sort technologies and driving problem resolution with technically complex software& integration solution in a time critical environmentThe role also requires support of desktop, printers, phones, network hardware, scales in a warehouse environment.
Key Responsibilities:
Application support for DHL global auto sort systems, includingSATS, Tier2, SCADA
Escalation and problem recovery management with application vendors / ITS / RACC support
Support monthly security patching and software updates
Drive Problem resolution with vendors / ITS for open issues
Technical Quality assurance and testing for solution within the scope of the domain.
Develop documentation and processes associated with applications.
Support site deployment activities when needed.
Perform application testing / certification for changes impacting Auto sort system.
Support the IT system deployment process as and when required
Desktop Support of equipment and users within our hub / gateway and aviation operations
Skills & Qualifications:
Total of 2 to 5 years work experience in IT.
Desktop support experience
Strong Troubleshooting and problem solving skills
Ability to work independently in a time sensitive, fast paced, demandingenvironment
At least2 years working experience in technologies relevant to the role
Others: passion for technology; good communicator, team player, positive and can-do attitude
Degree/Diploma in Computer Science or IT Technologies field
DHL is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf