Campus Pride Jobs

Job Description

The Sr. Support Engineer provides strategic technical direction and tactical technical support for the company's end-user services modernization efforts. The position will also serve as backup for Company Executive Information Technology Support staff, helping to keep the Executive team free from Information Technology-related issues. This role will participate in all end-user computing Information Technology service and support activities and oversee our Information Technology managed services staff to ensure they perform their jobs consistently and with the highest degree of customer service (white glove) on or off campus. Additionally, this role is involved assessing and providing recommendations and design documentation related to the configuration, performance, availability, and capacity of End-User Services and hardware. This position will work with other Information Technology teams and service providers to plan the support and maintenance/upgrades of the End-User Services with a focus on the Executive areas, including identifying operational gaps and recommending proposed enhancements to the existing services and hardware. This position will work with the operations/logistical teams and service providers to design the best approaches to measure quality control, recommend best practices, and provide foresight on the latest hardware and software technologies. The Sr. Support Engineer will advocate and comply with the Information Technology and Security Policies and Procedures that pertain to End-User Services. This role supports cross-departmental collaboration and communications with staff throughout Information Technology, the global Information Technology organization, and, more importantly, the executive team, as well as promotes a positive work environment that supports consistency and drives efficiency throughout the organization.

30% End-User Services Design and Selection, 10% End-User Executive Services Support, 5% End-User Executive Services Improvement Actively contribute to the continual service improvement plans for the overall End-User Services & hardware. Monitors and enforces End User Compute Standards & Policies related to End-User Services whenever necessary, 5% End-User Services Development: Acts as a mentor for fellow team members and assists the team's efforts to develop and configure End-User software, tools, cloud/virtual environments & hardware from conceptualization through stabilization for all End-User Services. 5% End-User Services Maintenance: Collaborate with peers on planning all activities associated with supporting and maintaining the End-User Services software, tools, cloud computing & hardware. 5% Performance and Capacity Management: Provide feedback with capacity planning information to the Information Technology Managed Services provider. 5% End-User Executive Video Conferencing Services and support: Assist with the oversight, support, and maintenance of the company's current video conferencing (VC) equipment/connectivity throughout the campuses that are used for the general population and especially for the Executives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

• 10+ years of experience with Information Technology enterprise end-user computing architecture engineering, implementing, and managing complex end-user solutions.

• Windows environment 7,8,10,11, XP

• Experience with end point configuration for end users

• Network Troubleshooting experience

• Application packaging experience with powershell

• Experience with DNS & OSD (Operating System Deployment) Plus:

    * Scripting experience (powershell)

    * Active Directory, Azure Active Directory, Azure Virtual Desktop, Windows 10, Windows 11, Office 365 (M365), and AWS WorkSpaces experience. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.