Job Information
University of Miami Facilities Operations Control Representative in Miami, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
Working hours: Flex Schedule
Weekends: OFF
The department of Facilities has an exciting opportunity for a Full Time Facilities Operations Controls Representative at UHealth. The Facilities Operations Controls Representative performs routine daily operations of the Facilities Management department, including but not limited to work order management, customer service, vendor management and processing, quality assurance, and emergency management, with emphasis on providing high quality service. This position requires extensive customer service skills, pleasant phone demeanor, and ability to multi-task and prioritizes issues, good conflict resolution skills, strong technical skills, and the ability to work with a team and independently.
The Facilities Operations Controls Representative must use Work order management system (CMMS) and Microsoft Office systems to enter and analyze data. Must schedule and dispatch work using a two-way radio system, must update, process and distribute shutdown notices, must process various reports, prepare and distribute regular and ad hoc reports, and perform other tasks as necessary to maintain the smooth operation of the department. The Facilities Operations Controls Representative is also responsible for responding to escalated customer issues relating to service performance, preparing and maintaining technician time keeping, responding to customer requests and performing other duties as assigned.
Answer phone calls greeting students, faculty and staff and addressing and resolving facilities issues through appropriate channels.
Ensures that University administration is appropriately advised regarding special issues, utility disruptions and emergencies.
Monitor alarm systems such as energy, fire, security, and lift station to mitigate interruptions to University operations and life-safety issues. Work with Energy and Fire Safety shops to ensure alarms received through electronic monitoring system have clear messages and accurate location data. Respond to emergencies and involve mangers, mechanics, and contractors as needed.
Monitor overall status of work in progress within the customer & data services area as well as the overall status of work within the trades and zones. Follow up on work in progress (general; respond to inquiries from departments; discuss appropriate response to contractor sub-performance with managers).
Prepare & distribute holiday schedules for Facilities Management and coordinate appropriate levels of coverage for business continuity.
Position is essential personnel. Must be able to perform shift work, to respond to after hour’s emergency call-in, to work with other crafts and work in environments out of normal duties as needed.
Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails.
Serves as an integral member of the university’s plan for disaster preparation and recovery.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Minimum Qualifications
High School diploma or equivalent
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
Knowledge of MS Office Suite (Word, Excel, PowerPoint)
Skills in assessing, organizing, prioritizing multiple-tasks, project. Strong skill in written and verbal communication.
Knowledge of databases and their functionality. Preferred knowledge of work order management system.
Ability to communicate with all levels of employees; customer-oriented.
Always act with integrity.
Be accountable for all aspects of their role and continuously improve.
Be friendly, positive, helpful and team oriented; show respect for all team members and University community; be willing to learn new skills to help the department, division and University, the team and self-development.
Any relevant education, certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
c102
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.