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Position Snapshot

Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH

Company: Nestlé Business Services AOA, Inc. 

Full-time | Hybrid

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?

A day in the life of...

Serves as a liaison between the IT & NBS centres. As part of the IT Business Relationship Management team for IBS, brings deep understanding to the opportunities and issues facing the business services and related corporate function and advises on the best solutions.

Translates business strategies, opportunities, threats and needs into IT product requirements, then plays a key role within the product team to specify, test and deploy those as IT solutions. Tracks and enables proper adoption of IT products and features in the NBS centres.

Contribution to IT Strategy - under the supervision and guidance of her/his primary Functional Relationship Manager,

• Supports the Functional Relationship Manager and the relevant Product Managers in the development of the strategy through incremental improvement of the product

• Works with the NBS centres (SMEs, Process Optimisers, Operations Teams, Performance Acceleration) and increases the penetration of IT features under the relevant products

Operational Effectiveness and Efficiency

• Analyzes, documents and tests program development, logic, process flows and specifications

• Documents training materials for the product area

• Delivers training to the end users, deployment and support teams

• Supports the analysis and resolution of solution issues as part of the third level sustain

• Designs business scenarios and use cases for the product mix, including product introduction, specification and the change management required to maximize its adoption/value

• Works with IT Product Managers to define the minimum viable product (MVP) that satisfies the business need

• Secures by early NBS feedback that the MVPs defined will really provide the desired value (MVP taste-testing)

• Identifies gaps in existing functionalities, options for improvement and opportunities for process automation

• Runs deep-dives with NBS operations team to ensure proper usage and adoption of products and features

• Tracks and increases product and feature adoption, identifies opportunities and acts on them

Security, Compliance & Risk Management:

• Responsible for identifying security & compliance requirements, including roles, associated with the business process and ensures they are considered in the solution design

Stakeholder Engagement:

• Partners with NBS and IT to elicit, analyze, translate, and document business requirements, pain points or opportunities into IT requirements

• Works with business partners to conduct paper based design, solutioning sessions, and MVP taste-testing all along the life cycle from business demand to value delivery

• Assesses near-term needs, using structured interview processes and consumer research methods to understand opportunities and help business establish priorities. Consults with product teams and proposes alternative solutions. Advises on options, risks, costs versus benefits, and impact on other business processes and product priorities

• Supports the FRM and Product Manager to facilitate both strategy and innovation planning with business stakeholders

What will make you successful

• Bachelor's degree in business, information systems or related discipline, or equivalent; M.B.A. preferred

• 5+ years of relevant experience of business analysis in a relevant functional area

• Project management experience

• Business experience in a relevant function is beneficial

• Experience working in an Agile/DevOps environment using design thinking methodology

• Experience with effective communication at different levels in the organization and in English

• Experience working in a global environment and with virtual teams