Job Information
Level Access Gainsight Administrator in Mexico, United States
Gainsight Administrator at Level Access (View all jobs) (https://www.levelaccess.com/about/careers/)
Remote - Mexico
Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you.
Level Access is seeking a dedicated Gainsight Administrator to join our Technology department. The role includes managing and optimizing the Gainsight platform, collaborating on business rules, producing reports, and integrating Gainsight with other systems.
Responsibilities:
Configure, deploy, and administer the Gainsight platform (including system configuration, assistance with external integrations, reports, dashboards, and workflows)
Collaborate with senior leaders and GTM operating specialists on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers proactively
Develop and generate reports to track key customer success metrics and provide insights for decision-making; engage with data warehouse architect as input to these reports
Directly contribute to the Customer Experience business strategy by designing and implementing innovative cross-organizational technical processes and workflows within the Gainsight tech stack
Manage platform configurations as well as the implementation of new solutions, including requirement gathering, design, and testing; work with training for successful rollout
Monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvements
Collaborate within the Business Application team to integrate Gainsight with other organizational systems and tools
Work with IT to ensure permissions and user management maps for SSO
Provide system-related input to enablement for internal users on Gainsight features and functionality to ensure effective adoption and usage
Provide end-user support for tier 2 or 3 support issues within Gainsight
Qualifications:
Prior experience with Gainsight or a similar CSM platform
Strong understanding of customer success principles
Ability to handle multiple projects with varying and shifting priorities required
Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
Experience working in customer success, or equivalent understanding of key customer success principles
Demonstrated project management, business analysis, and problem-solving
Experience working in cross-functional teams
Self-starter, demonstrating leadership of owned projects
Excellent written and verbal communication and presentation skills
Strategic thinking and prioritization
Problem solver with a systems mindset
Experience working in a scrum team like model
Bonus Skills:
Experience interacting with senior leadership and managers
Involvement with operations for customer success, sales, support, services, or marketing
Understanding of data analysis, business intelligence, and design of reports and dashboards
Familiarity with Salesforce, HubSpot, Zendesk, Jira and custom connectors
Application Process:
This position is remote based in Mexico. For immediate consideration, please submit your resume and cover letter.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.