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Bentley Systems Technical Support Engineer, Remote in Mexico DF, Mexico

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries. Bentley Systems (

Technical Support Engineer whose primary responsibility would be to provide technical support on Bentley’s Structural Engineering software RAM Structural System, RAM Elements, RAM Connection & Ram Concept.


Provide technical support to users through Web, Phone & Email on RAM products like RAM Structural System, RAM Elements, RAM Connection, Ram Concept

Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage

Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests

Coordinate with Development, QA & Product Management team to prioritize bug fixes

Create knowledge articles, edit existing articles to keep them current and use those to support users

Test a product or a feature before a release

Carry out on site/web based technical presentations to users


Bachelor’s Degree in Civil or Structural Engineering

1-5 years of prior structural engineering related experience

Knowledge of US steel & concrete design codes

Knowledge of building modeling & design would be preferred

Experience on using RAM Structural System, RAM Elements, RAM Connection, Ram Concept, STAAD.Pro, ETABS, SAP2000, RISA would be an advantage

Excellent communication skills in English (verbal & writing)

Self motivated, proactive individual with strong desire to learn



Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled