Job Information
Lyft Infrastructure Operations Engineer in Mexico City, Mexico
Infrastructure Operations Engineer
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
The Infrastructure Operations Engineering team (InfraOps) aims to further an industry leading developer experience at Lyft, by providing top-notch developer support for infrastructure platforms and tooling. InfraOps engineers serve as experts in the products and services offered by the Lyft Infrastructure organization. They find solutions to problems with the products and help other engineers work through technical difficulties. Through their investigations, they contribute their insights and learnings to improve the platforms and tooling they support, and gather data to drive prioritization. InfraOps engineers make future support work easier by creating and scaling tools and processes.
Responsibilities:
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Research, diagnose, troubleshoot, and debug customer issues encountered in the field
Embed in partner infrastructure team to provide better internal support & reduce the maintenance burden of software systems
Help triage, debug and pull engineers to mitigate incidents and improve our systems
Own, operate, and upgrade software systems within the InfraOps engineer’s domain
Collaborate with partner infra teams on initiatives and projects, such as automating systems & tasks, migrations, etc
Develop and contribute to internal and external knowledge bases
Be a champion for Infra’s customers and hold Infra teams to a high standard of customer service
Experience:
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Proficiency in Linux systems administration, including shell scripting and troubleshooting
Experience debugging complex problems in distributed systems
Experience with Kubernetes or other container orchestration solutions
Understanding of APIs, microservices, and cloud computing technology
Experience with Go, Python, or similar languages
Nice to have familiarity with Envoy or other service mesh solutions is a plus
The passion and ability to learn new things, while never being satisfied with the status quo
This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
Please submit your resume in English.