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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Authentication

Overview

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Mastercard Authentication Program owns how consumer authentication works for both in-store and e-commerce transactional use cases. The primary purpose of this role is to commercialize, manage and deliver best-in-class authentication products for e-commerce transactional use cases that will drive uptake and penetration for the products and revenue for Mastercard. The authentication products that fall within this role’s responsibilities are ID Check, Token Authentication Service and Token Authentication Framework.

Role

The ideal candidate will establish and maintain effective working relationships with internal and external stakeholders and actively support the acceleration of Authentication solutions in the Latin America and Caribbean region.

You will identify new authentication opportunities, assesses the company's product performance, and helps develop its long-term strategic plans for future e-commerce authentication product lines. You will identify unique selling propositions (USP), develop product solutions working with Global, Regional and Market stakeholders, prioritize features and functionality needed for the markets, and create a go-to-market plan for LAC.

Specific responsibilities include (but are not limited to):

• Market Research / Knowledge Center: Proactively search for knowledge, data, and information by interacting with clients and other Mastercard areas (primary and secondary research) to identify market size, customer needs, and competitive landscape. Your insights will directly inform our product development and marketing strategies for authentication products that will impact all stakeholders.

• Product Definition: Finalize the Product to launch with the Legal, Privacy, Franchise and Pricing teams will ensure that we have a viable product that meets market needs and regulatory requirements.

• Product Feature Planning: Defining the plan of attack for the delivery of our Issuer-facing products is essential. Working with the Product Management to define and prioritize the features that must be delivered first into market and the timelines of delivery.

• Sales Enablement and Market Activation: Team up with Commercialization and Regional teams to develop and validate go-to-market materials. Craft compelling product positioning and messaging that make us stand out in the market.

• Customer Engagement: Work with Account Managers and Regional teams to build and maintain strong relationships with prospects, customers, and industry stakeholders. Continuous feedback is your secret weapon for refining our strategies.

• Data Analysis and Reporting: Dive deep into Issuer and merchant customer feedback and market data to spot trends and patterns. Prepare detailed Issuer and merchant customer reports to guide strategic decisions.

• Product and Customer Optimization: lead meetings with acquirers, issuers and merchants to optimize product performance and enable greater benefits for customers and the ecosystem.

• Product Management Excellence (Studio): Partner with Regional team to manage the process to deliver ongoing innovation and enhancements.

All About You:

• Strong analytical skills and attention to detail, with the ability to translate numbers into insights and tell a story behind them.

• Product management experience

• Domain experience in authentication in the digital environment is strongly preferred.

• Comfortable leveraging data to monitor performance and identify opportunities, create plans to drive usage and revenues, and prioritize resources to deliver against the plan.

• Superior communication, presentation, and interpersonal skills.

• Open and creative mindset; comfortable with uncertainty.

• Ability to work effectively under pressure.

• Ability to multi-task in a fast-paced, deadline-driven environment.

• Demonstrated intellectual curiosity, commitment to continuous learning, adaptability, and problem-solving/consultative mindset.

• Spanish and English proficiency required (Portuguese as differential)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.