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Cisco Business Operations Analyst in Mexico City, Mexico

What You'll Do

Cisco Customer Experience is seeking a dynamic individual to bring their experience and energy to define and drive the organization’s workforce strategy for a 20K+ employees. The CX Workforce strategy includes building the annual headcount plan and approach to optimize labor costs, instill rigorous resource management, shorten time to staff, improve delivery capability and enhance career opportunities.

Who You’ll Work With

You will have the opportunity to develop creative ways to help Cisco operate more efficiently. Collaborate with cross-functional teams and solve for business issues. Facilitate new business models and process improvements.

Who You Are

Key Responsibilities

  • Collaborating with team members to create and establish a streamlined process to optimize resource management functionality

  • Data validation and governance of metrics and definitions

  • Development of required analysis in support of CX leadership and blueprint

  • Apply resource management governance, cadence, KPIs

  • Establish strong relationships with cross-functional teams including regional business leads, operations, finance, HR

  • Performing ad hoc analysis and provide data insights

  • Preparing metrics on a regular cadence

  • Support Workforce Management team with transformational activities that improve quality and increase productivity and efficiency.

  • Other duties as required


  • Proven problem solving skills, attention to detail, and exceptional organizational skills

  • Ability to deal with ambiguity and competing objectives in a fast paced environment

  • Ability to simplify and communicate concepts at multiple levels of understanding - both verbally and visually

  • Demonstrated experience with both data driven systems and conducting business analysis

  • Bachelor’s Degree

Nice to have experience:

Project management skills

Expert with Microsoft Excel and Powerpoint

Corporate Operations

Data analytics, automation and reporting

Key Attributes


Self-directed and driven in complex environments

Ability to deliver results with aggressive deadlines across multiple business units

Pursuer of continuous improvement

Relentless commitment to excellence

Why cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.