Job Information
Amazon Automation PM - Fulfilment Operations, Fulfilment Services, Marketplace in Mexico City, Mexico
Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The FBA Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, in coordination with internal and external stakeholders. You will mainly fix daily issues, and propose ways to fix recurrent defects for good.
You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no ones dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical, relentless on understanding the rootcause of a problem, and inventing solutions.
Roles and Responsibilities:
Monitor efficient functioning of the assigned fulfillment facility, suggest and deploy improvements;
Accumulate data from various sources, identify the most relevant one, present in a way that would help take action;
Foresee implications based on current data and trends;
Dive deep on operational issues root causes;
Create and track operational metrics
Be organized and prompt in notifying/solving the situations
Serve as a liaison between internal and external stakeholders
Train our Selling Partners for action and conformance of norms and practices.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
2+ years of sales or account management experience
2+ years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology, start-ups, or SaaS Platforms