Job Information
Oracle Consulting Systems Analyst in METRO MANILA, Philippines
Job Description
Provides internal systems support to internal customer within Customer Success Delivery, Advanced Customer Success, and Support organizations. Support provided for systems within NLCORP CRM core product and customized processes & records, Open Air, and other approved tools. Troubleshoots, collects requirements, communicates, and resolves CS requests submitted primary through UTS ticketing system. Performs Business Analyst role for small to medium size projects, personal UTS ticket load as wells as NSCR change request queue status maintenance. Working closely with internal stakeholders and coordinates efforts with development team.
Career Level - IC2
Responsibilities
Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
Responsibilities and tasks are standard with some variation.
Completes own role largely independently within defined policies and procedures working from Universal Ticketing (UTS) ticketing system.
Good understanding of core NetSuite product with knowledge in areas of customization, and with preferred knowledge of Open Air product. With ability to grow core product knowledge in these areas.
Attention to detail critical. Ability to collect, organize, and display data in easily consumable format.
Ad-hoc tasks for data errors analysis and data update tasks.
Process internal UTS ticket requests involving ad-hoc tasks, system corrections, enhancement request, demo provisioning, and prioritize month and quarter end tasks mainly involving time entry processing and corrections.
Fulfil duties related to System and Tools development team requests related queue management, to ensure development requests are in updated state while coordinating directly with development team.
Follow-through skills necessary to obtain information from internal and external lines of business.
Relationship management & customer services skills strongly desired.
Strong written and verbal communication skills to interact with management and internal clients desired.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer