Job Information
TEKsystems Healthcare Customer Service Representative - Hiring ASAP in Mesa, Arizona
An Opportunity with One Medical - a growing Healthcare Company in the Valley
Inbound Healthcare Contact Center Representative
Location: Tempe, AZ ( Priest and the 202)
Pay Rate: $19.25 per hour
Shift: 24/7 operation with schedules assigned based on a shift bid
About the Role:
In this role, you will manage phone and message inquiries from our patients and their care partners, addressing needs related to insurance, billing inquiries, and appointment management.
Day to Day:
Handle phone and message inquiries from patients and their care partners, providing assistance with insurance, billing inquiries, and appointment management.
Navigate and learn all aspects of healthcare, including medical records, authorizations, referrals, and coordinating care among our members' care partners such as pharmacies, testing laboratories, specialists, and insurance.
Collaborate with providers and other operations team members to complete urgent tasks.
Utilize impeccable C-I-CARE in all patient interactions to ensure a positive virtual experience.
Master our technology suite, including Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Skills and Qualifications:
- Scheduling appointments, call center experience, medical records management, patient registration, patient access, customer service, medical terminology, medical billing, medical claims, insurance verification, EOB, ERB, medical records, prior authorization.
Pay and Benefits
The pay range for this position is $19.25 - $19.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mesa,AZ.
Application Deadline
This position is anticipated to close on Feb 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.