Job Information
Acadia Healthcare Admissions Counselor in Mesa, Arizona
Description
This is a Full-Time position - working 12-hour shifts.
ESSENTIAL FUNCTIONS:
Respond to inquiries about the facility within facility policy timeframes.
Ability to develop therapeutic relationships with patients and families.
Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
Coordinate admission and transfer from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Communicate projected admissions to designated internal representatives promptly.
Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
Experience in the managed care pre-certification process, level of care assessments and utilization preferred.
Available Benefits:
Agave Ridge provides a comprehensive package of benefits for our employees. Current PRN benefits include:
Acadia Healthcare 401(k) plan with match
Excellent training program
Professional growth opportunity that is second to none in the industry. Join a team with defined career paths and a national family of hospitals and facilities
Qualifications
Education
Required
- Bachelors or better in Social Services
Preferred
- Masters or better in Social Services