Campus Pride Jobs

Imperial Cleaners is a leading provider of premium dry cleaning services, dedicated to delivering exceptional quality and customer satisfaction. With a commitment to excellence and a passion for garment care, we have proudly served our community for  years. At Imperial Cleaners, we value professionalism, attention to detail, and a friendly demeanor, making us the preferred choice for discerning customers.

Position Overview: We are seeking a dynamic and customer-focused individual to join our team as a Front Desk Clerk. As the first point of contact for our customers, you will play a crucial role in delivering outstanding service and ensuring a seamless experience from drop-off to pick-up. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for providing exceptional customer service, we want to hear from you.

Responsibilities:

• Greet customers warmly and assist them with drop-off and pick-up of their garments.
• Receive and process orders accurately using our computerized system.
• Provide knowledgeable assistance regarding our services, pricing, and garment care tips.
• Answer phone calls and respond to customer inquiries in a professional and courteous manner.
• Handle cash and credit card transactions securely and efficiently.
• Maintain cleanliness and organization at the front desk area.
• Collaborate with other team members to ensure timely completion of orders.
• Address customer concerns or complaints promptly and escalate as needed.
• Uphold company policies and procedures to ensure the highest level of customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in using computers and basic office software.
• Flexible schedule with availability to work weekends and holidays as needed.