Job Information
Vontier Customer Success Specialist - HYBRID in Meridian, Idaho
Description
The Customer Success Specialist will act as a subject matter expert for our marketing campaign solution tool. This person will partner with customers to provide the best possible experience when building marketing campaigns. The Customer Success Specialist will be self-motivated and outgoing, and proficient at building relationships.
Essential Functions:
Illustrative duties may include, but are not restricted to, one or more of the following:
Applies knowledge of potential markets and applications of products; develops and maintains working relationships with current customers within the industry and current markets.
Effective follow-up on all support requests.
Reports all daily customer activity via Salesforce and effectively maintains the records.
Tracks the status of customers, installation projects, and support requests.
Learns and applies basic knowledge of product offerings from DRB.
Consults with clients after sales or contract signings to resolve problems and provide ongoing support, as needed.
Supporting customers in developing and managing client promotions and campaigns and their related deliverables and tasks.
Assisting the customer and other team members in developing new campaign ideas and client solutions.
Willing to help build new processes, training documentation, and other needs associated with launching a new product.
Performs other duties as assigned by Management.
Qualifications and Requirements:
Education: Bachelor’s Degree in Business preferred.
Experience: 1 to 3 years’ experience with building marketing campaigns, customer service, and operating in an office environment.
Computer Skills: Demonstrated knowledge of Microsoft Office. Proficiency with online webtools and HTML troubleshooting. Salesforce experience is a plus.
Certificates, Licenses, Registrations: Valid United States Driver’s license.
Other Requirements: Willingness and ability to travel locally, regionally, and nationally to
attend trade shows and visit existing and potential customers. Ability to self-direct and work remotely. Experience working out of a home office is a plus.
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.
Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
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The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.