Campus Pride Jobs

JOB REQUIREMENTS: Job ID: 20667 Job Title: User Support Specialist JOB DETAILS: This position delivers strategically significant and specialized information technology support services to end users in support of UW-Stout\'s institutional technology operation. Reporting to the Director of Client Technology Services (CTS), this position provides guidance, technology road mapping, and technical support for end users. In addition to this, the User Support Specialist is responsible for supporting the eStout Student Laptop Program, the PC Repair program, and consultancy services with UW-Stout departments. Services include support of student, faculty, and staff computers, maintenance of Stout inventories, as well as documentation and consultation on computer related technologies. APPLICATION INSTRUCTIONS Complete applications received by end of day, May 1, 2024 are ensured full consideration. Applications will be accepted until the position is filled. To apply, click on the APPLY button or go to: https://www.uwstout.edu/about-us/careers-jobs Applicants will need to complete all required fields and attach all required documents prior to submitting the online application. Note: Once you have attached your materials and submitted your application you will not be able to go into the system and change them. Required application materials: 1. Cover letter* 2. Resume 3. Names and contact information for a minimum of three (3) professional references *Please use your cover letter to speak to each of the Minimum/Required Qualifications for this position as listed above. For each required qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement. Before starting the online application process, we recommend you preview the frequently asked questions (FAQs) available at: https://kb.uwss.wisconsin.edu/21900 It is the policy of UW-Stout to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodation for a qualified individual\'s disability. For questions regarding this position or recruitment, please contact: Search Chair: David Ackley Email: ackleyd@uwstout.edu If you need assistance with the online application process or if you submitted your application prior to uploading all of the required application materials, please contact: Search Coordinator: Gretchen Metzler Email: metzlerg@uwstout.edu ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum / Required - Associate\'s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent education and/or experience - 3 + years experience in a technical environment - Strong customer service orientation - Excellent interpersonal and communication skills - Effective troubleshooting techniques - Knowledge of Service Desk ticketing systems - Knowledge of the technologies related to personal computer systems - Experience supporting Macintosh or Windows operating systems Highly Desired - Bachelor\'s degree in Information Technology, Computer Science, Business Administration, or related field - Experience with Service Frameworks (i.e.: ITIL) - Experience with technology inventory and asset management - Project management experience - Experience mentoring entry level technical staff - Experience supporting both Macintosh and Windows operating systems - Excellent organizational skills - Experience in K-12 or higher education - Demonstrated experience identifying trends and patterns to technology issues - Knowledge of Microsoft products, including but not limited to, Microsoft 365 - Experience providing hardware support for Apple and PC Devices - Experience supporting mobile devices - Knowledge of basic principles of classroom technology support ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu