Job Information
Meta Program Manager, Payment Partnership Operations in Menlo Park, California
Summary:
The mission of the Partnership Operations Team is to drive reliable and optimized payment processing operations across global partners to enable seamless transactions on Meta’s ecosystem. The Partnership Operations Team is dedicated to operational partner management of our key payment partners, processors, and service providers. This team’s responsibilities include relationship management, investigating, triaging and solving payment processing issues, helping new partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, strong analytical/critical thinking skills, business acumen and interpersonal ability to manage various partner relationships. Our ideal candidate is passionate about payments, has a track record of influencing change within large organizations, and loves developing people.
Required Skills:
Program Manager, Payment Partnership Operations Responsibilities:
Be a company-level expert and advocate for the Partner Ops team, coordinating across partner teams including Payments Partnerships, Finance, Treasury, Legal, and Engineering
Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners
Develop and implement scalable solutions to support our global partners
Develop and maintain standard internal project and process documentation
Drive efficiency, productivity and customer-experience improvements
Influence external partners effectively in collaboration with the Payment Partnerships team
Become an expert in core risk and support infrastructure, tools, systems, and data
Minimum Qualifications:
Minimum Qualifications:
4+ years of experience in operations, project management, business, consulting or related fields
2+ years in the payments industry
2+ years of relationship and / or partner management
Experience working in an ambiguous space and driving projects from ideation to launch
Knowledge of core payment processing, commerce platforms, and risk systems
Experience driving cases through the process of resolution
Experience in assessing, analyzing and resolving complicated issues, and distilling that complexity into simple and concise concepts
Effective communication skills
Experience problem solving in a collaborative, fast-paced environment
Public Compensation:
$93,000/year to $135,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.