Job Information
Raymond James Financial, Inc. Client Services Representative | Asset Management Services in Memphis, Tennessee
Description
This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our corporate offices in Memphis, TN.
Job Summary
As a Client Services Representative, you will work under general supervision to act as the liaison between branches and the home office. Your responsibilities will include assisting clients with processing inquiries and facilitating the resolution of any issues that arise.
Asset Management Services, a Raymond James & Associates division, provides comprehensive asset management services and products for Raymond James financial advisors. These offerings cover a wide range of activities designed to help clients grow and preserve their assets through various investment strategies, market research, and professional management.
Essential Duties and Responsibilities
Responds to inquiries or complaints received primarily from phone calls but also some emails.
Review and research requests or problems obtaining necessary information from policies, procedures, or practices.
Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problems.
Follows up, either verbally or in writing, to ensure customer satisfaction.
Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
Acts as a liaison between clients and the company.
Provides feedback to sales, quality assurance, and product management.
May compile information, prepare reports or summaries, and submit for review.
Recommends changes to existing policies and procedures.
May provide guidance to less experienced representatives.
Performs other duties and responsibilities as assigned.
Qualifications
In-Depth Knowledge of
Company policies, procedures, practices, products, and services.
Operations, procedures, and policies.
Skill in
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Written and verbal communication skills sufficient to interact effectively with external and internal clients.
Ability to
Organize and prioritize workload to meet deadlines.
Provide courteous, timely service when addressing client issues and transactions.
Use good judgment in responding to complex client issues.
Coach staff on client services issues.
Education/Previous Experience
- High School Degree or equivalent with two (2) years of customer service experience.
OR
- An equivalent combination of education, experience, and/or training approved by Human Resources.
Licenses/Certifications
- None required.
Job: Operations
Primary Location: US-TN-Memphis-Memphis
Organization Asset Management Services
Schedule Full-time
Job Shift Day Job
Travel No
Req ID: 2403037