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At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Lead Program Manager, Community and Customer Management, and find your superpower.

National Grid is hiring a Lead Program Manager, Community and Customer Management for our Corporate Affairs department in Melville, Long Island, New York.

The Corporate Affairs function champions our company's interests and defends and lifts the National Grid brand and reputation by embracing and simplifying complex messages and environments, cultivating strong relationships with stakeholders, and proactively managing governmental, stakeholder and regulatory environments and community interactions.
The purpose of Corporate Affairs is to protect, promote and enhance the company's reputation in the UK and our US territories. It is to build, and help others build, the reputation that National Grid needs to succeed in the short and long term. We are resilient, strategic, collaborative, creative, connected, global and visionary. We are committed to positively contributing to our communities and advocating for policies and outcomes that support National Grid, our customers, our employees and our partners.

This role is seen as a critical strategically important role within National Grid. The individual will be the primary external face of the company within their respective region, while supporting community engagement, local government/municipal relations, local community investment, and mitigating reputational risk among the most senior elected officials. This individual will also be responsible for supporting the advancement of the Company's Communications Strategy in collaboration with the Communications team, collaborating with the Economic Development group to advise on decisions related to the Company's Economic Development programming, and helping to drive National Grid's future operation and policy priorities by influencing decision makers at a state and regional level.

Responsibilities include leading the accountability for the two-way relationship between National Grid and the communities we serve, overseeing and strategically driving community relations activities in support of business goals established by the company, and acting as the advocate of the needs and interests of communities we serve to internal National Grid departments and leadership. Also, efficient deployment of Company resources to achieve strategic goals, collaborating with other groups internally on key accountabilities to deliver first class customer service and representing National Grid on organizational boards that strategically enhance relationships, advance regional economic development initiatives and/or are positioned to advocate in partnership with National Grid on key issues tied to energy delivery (chambers of commerce, business organizations, etc.), and inform the company's local community investment plans.

The Corporate Affairs function champions our company's interests and defends and lifts the National Grid brand and reputation by embracing and simplifying complex messages and environments, cultivating strong relationships with stakeholders, and proactively managing governmental, stakeholder and regulatory environments and community interactions.
The purpose of Corporate Affairs is to protect, promote and enhance the company's reputation in the UK and our US territories. It is to build, and help others build, the reputation that National Grid needs to succeed in the short and long term. We are resilient, strategic, collaborative, creative, connected, global and visionary. We are committed to positively contributing to our communities and advocating for policies and outcomes that support National Grid, our customers, our employees and our partners.

This role is seen as a critical strategically important role within National Grid. The individual will be the primary external face of the company within their respective region, while supporting community engagement, local government/municipal relations, local community investment, and mitigating reputational risk among the most senior elected officials. This individual will also be responsible for supporting the advancement of the Company's Communications Strategy in collaboration with the Communications team, collaborating with the Economic Development group to advise on decisions related to the Company's Economic Development programming, and helping to drive National Grid's future operation and policy priorities by influencing decision makers at a state and regional level.

Responsibilities include leading the accountability for the two-way relationship between National Grid and the communities we serve, overseeing and strategically driving community relations activities in support of business goals established by the company, and acting as the advocate of the needs and interests of communities we serve to internal National Grid departments and leadership. Also, efficient deployment of Company resources to achieve strategic goals, collaborating with other groups internally on key accountabilities to deliver first class customer service and representing National Grid on organizational boards that strategically enhance relationships, advance regional economic development initiatives and/or are positioned to advocate in partnership with National Grid on key issues tied to energy delivery (chambers of commerce, business organizations, etc.), and inform the company's local community investment plans.

* Bachelor's Degree in business, marketing, public relations, communications, finance, economics or political science. Note: Candidates working towards a degree would also be considered.
* Minimum of five+ years' direct experience in public relations.
* Demonstrated success in external affairs and/or lobbying activity.
* Experience interacting with senior executives internally and externally.
* Substantive experience in collaboration and strategic connecting to build strong partnerships with stakeholders.
* Experience with successful Corporate Giving programs and their governance.
* Must possess strong management skills, excellent verbal, digital, written and narrative communications skills along with the ability to write reports and develop presentations for senior management as required.
* Demonstrable network on Long Island and deep understanding of local issues and key stakeholders.
* Engagement, communications, strategic planning, customer or related fields a plus.
* Working knowledge of the business community in New York State.
* Knowledge and understanding of NYS policies and processes and how they impact business.
* Experience in crisis or external emergency management.
* Understanding of the environment and key external industry and non-industry stakeholders which relate to and have an impact on the utilities sector (governmental, regulatory, communities, agencies, industry bodies) within the local, national and global context.
* Resiliency and ability to affect change while maintaining alignment with National Grid strategic direction and goals.
* Exceptional networking skills, including the ability to influence and negotiate with a range of external stakeholders (individuals, agencies and groups).

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