Job Information
IHG Duty Manager in Melbourne, Australia
We like to lead from the front. So, we’re looking for a Duty Manager to form part of the on shift leadership team, ensuring our hotel always runs smoothly. You will oversee this busy airport hotel's front office operations, be the hotel champion for guest satisfaction and ensure the safety and security of the hotel.
A little taste of your day-to-day:
• Leading the way – managing guest experiences, team performance and front office operations
• Having authentic conversations with guests to resolve issues, queries or concerns
• Prioritising workload and ensuring your team deliver authentic, memorable experiences to our valued guests
• Developing your team’s skills to drive results that positively impact on hotel performance
• Being first point of contact for any critical emergency situations and taking the lead
To support your own development, you will be exposed to areas such as rostering, revenue initiatives, guest recognition, recruitment and training.
What we need from you:
● 1 year minimum experience in a front desk/guest service leadership role
● Guest satisfaction is at the core of everything you do
● Experience of leading a team as a Supervisor or Duty Manager and driving strong results in guest experience and enrolments
● Ability to problem solve using your own experience, with the ultimate goal of a win-win situation
● Excellent communication and the ability to connect with guests and colleagues from all walks of life
● Current First Aid, CPR and RSA certificates are required
● Solid knowledge of Microsoft Office products with previous knowledge of Opera highly desired
● Ability to work across a 7 day roster including morning, afternoon, evening shifts
● Full working rights in Australia (sorry, sponsorship is not an option)
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, free onsite car parking, on shift meals, impressive room discounts and some of the best training in the business.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.