Job Information
Marriott Duty Manager (Guest Experience Manager) in Melbourne, Australia
Additional Information Full Time
Job Number 24215507
Job Category Rooms & Guest Services Operations
Location Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia, 3008VIEW ON MAP (https://www.google.com/maps?q=Melbourne%20Marriott%20Hotel%20Docklands%2C%2015%20Waterfront%20Way%2C%20Docklands%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203008)
Schedule Full Time
Located Remotely? N
Position Type Management
As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Manage r, opportunity awaits.
Position Summary:
Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst engaging and inspiring guests with each guest experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.