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General Dynamics Information Technology Specialized Customer Support Assistant II - TS/SCI w/Polygraph in McLean, Virginia

Req ID: RQ175231

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Job Family: Highly Compensated Administrative Services

Skills:

Communication,Microsoft Office,Office Administration

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Discover a career that is challenging, impactful, and mission-critical. Join our team as a Specialized Customer Support Assistant II and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.

HOW A SPECIALIZED CUSTOMER SUPPORT ASSISTANT II WILL MAKE AN IMPACT:

  • Working in a discreet environment handling sensitive and personal information daily

  • Completing transactional duties with special attention to detail, being organized, and multi-tasking

  • Interacting with our ongoing POC customers, team members/Leads, and employees via phone

As a Specialized Customer Support Assistant II, your day-to-day responsibilities will include:

  • The SCS would arrange VTCs and conference rooms, set up interagency meetings, arrange for transportation and passing of clearances for external meetings, and coordinate with special assistants around the Sponsor's Organization, to include the most Senior Level Offices

  • The SCS would handle calendars for our three principals as well as meetings for the Unit's staff

  • Each principal has an average of 4 meetings per day (often all together)

  • The group has 3 staff meetings per week

  • Back up responsibilities would include support for the Office sharing the vault, and especially the department chief, who has a very dynamic calendar

  • In addition to helping the Chief of the co-located unit with meeting scheduling, there is, on average, one White House VTC per week that requires finding a conference room and coordinating the connection with the Sponsor's Video Conferencing group

  • This Office's managers and officers usually have several conference room booking requests per day

  • CALENDAR MGMT - The SCS would handle calendars for the Office's three principals as well as meetings for its staff

  • Each principal has an average of 4 meetings per day

  • The group has 3 staff meetings per week

  • Back up responsibilities would include support for the other office in the vault, and especially the department chief, who has a very dynamic calendar

  • In addition to helping their Chief with meeting scheduling, there is, on average, one White House VTC per week that requires finding a conference room and coordinating the connection with the Sponsor's Video Conferencing grou

  • This Office has several conference room booking requests per day. Calendar and meeting management would include in-person meetings (and conference room bookings), internal VTCs, external VTCs, and VTCs with policy agencies involving coordination with the Video Conferencing group

  • OFFICE SUPPORT- The SCS would assist with the office's daily administrative and operational requirements ensuring IT equipment is functioning, monitoring office space and assigrrments, onboarding/offboarding staff and contractors (System Access requests, seating charts, org charts, and vault accesses), and monitoring and ordering supplies

  • PERSONNEL MGMT - The Office the SCS will be primarily supporting is a fairly small unit but expects to onboard multiple people in the near term and will have some staff and contractor turnover

  • The selectee would handle vault access, e-mail and shared drive access, org charts, and seating plans and ensure efficient updates for arrivals and departures

  • She or he would provide backup admin assistance the other Office on these same tasks

  • TRAVEL SUPPORT - The SCS will be asked to arrange travel

WHAT YOU'LL NEED TO SUCCEED:

  • Position requires an active Top Secret/SCI with Polygraph.

  • HS Diploma and 5 years of relevant experience or equivalent combination of education and experience

  • Core hours are 8am-2pm

  • Proficient Word, Excel, Outlook, PowerPoint

  • The position is on customer site

GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certification

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

#OpportunityOwned

#GDITCareers

#WeAreGDIT

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The likely salary range for this position is $101,566 - $123,625. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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