Campus Pride Jobs

Center 3 (19075), United States of America, McLean, Virginia

Senior Associate, Process Manager

As a Senior Associate of Process Management in the Enterprise Platform Technology organization at Capital One, you will identify and execute on high-priority knowledge management-related priorities for the developer community with a focus on increasing clarity, efficiency, and standardization. As a member of the Knowledge Enablement team, you will work with smart and passionate people in change management, engineering, product management, and design to deliver results that have a direct impact on the company’s technology transformation and developer experience. You will take on important and exciting responsibilities from day one, working frequently with cross-collaborative teams to tackle complicated challenges, identifying and delivering effective solutions that are frictionless for users.

Candidates for this role will have demonstrated that they can improve business-process and/or knowledge management projects in the past, resulting in time and resource savings for the company. This individual must be able to effectively communicate with, influence, and coach partners across the company. Strong analytical skills, excellent interpersonal and written communication, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. You will identify and help implement processes that make it easier for our Tech community to create and leverage the knowledge they need to effectively perform their role(s). You will educate, train, and incentivize stakeholders to leverage self-service mechanisms to contribute knowledge back to the broader community.

Responsibilities:

• Decompose technical-topics and vernacular into simple-to-use, easy-to-understand language for partners and customers

• Identify and help implement process and operating model improvements that make it easier for our Tech community to contribute, find, or leverage knowledge that’s needed to their jobs effectively

• Create and facilitate training workshops and artifacts that support self-service objectives

• Craft and deliver compelling narratives to influence action on improvement-related opportunities through a variety of verbal and written formats

• Develop a deep understanding of the strategic intent of the work, effectively identifying opportunities, mitigating risks, and resolving challenges across teams

• Leverage problem solving and influencing skills to ensure project plans deliver on intent and within stated timelines

• Build relationships and collaborate cross-functionally with partners and senior leaders

• Report on the effectiveness of results delivered and develop insights from metrics

• Lean in to get work done in support of broader team objectives, even if that work is outside of core delivery responsibilities

• Work accurately and often autonomously in a fast-paced environment with tight deadlines and changeable priorities

Basic Qualifications

• Bachelor’s degree

• At least 3 years of Process or Project management experience

• At least 1 years of experience in knowledge management, technical writing, content strategy, or content creation for technical audiences

Preferred Qualifications

• 4+ years of Process or Project management experience

• 1+ years of experience with Git, GitHub, Markdown, or HTML

• Strategy, Change Management, Process Improvement, Communications, or Performance Measurement certification

​At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).