Job Information
Capital One Manager, Corporate Communications in McLean, Virginia
Center 1 (19052), United States of America, McLean, Virginia
Manager, Corporate Communications
At Capital One, we’re building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
About The Role:
Capital One is looking for a strategic, results-driven communications professional to join a talented group of communicators on our Corporate Communications team.
Working for one of the world’s most recognized brands provides opportunities to learn and grow while creating industry-leading communications campaigns. Our work demands diverse skill sets including experience in developing communications plans; earned media strategy; influencer relations; content creation; reputation building and protection; analytics and insights; and more.
This person will partner with business leaders; marketing and brand partners; and agencies to build and lead strategic, integrated and customer-facing communications programs across channels that highlight our human-centered, tech-forward products and offerings to the target audience and bolster perception of Capital One amongst key audiences .
This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working with traditional and social media; experience with influencer identification and management; experience leading projects and teams to meet objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.
PRIMARY RESPONSIBILITIES:
Exhibit a deep understanding of and ability to communicate the benefits, features and key insights related to enterprise and business goals
Work closely and engage with key stakeholders to build trusted relationships
Identify themes, topics and content that resonate with target audiences and meet strategic business objectives
Leverage data and insights to inform and measure success of narratives and influence programming
Understand, identify, and effectively navigate potential program risks and sensitivities
Ability to work seamlessly as part of a team, in an open and collaborative environment
Lead integrated communications strategies, including paid, earned, shared, and owned media
Identify news hooks and agile earned media opportunities that support business objectives and coordinate outreach, leveraging key contacts and managing relationships to ensure media coverage across a range of media verticals
Build and enhance mutually beneficial relationships among target media and influencers while thoughtfully determining when to incorporate earned media, influencer relations, experiential and content components into programming
Draft and lead the development of effective communications materials, including: strategic plans, public announcements, leader talking points and remarks, social media content and other communications documents for various audiences
Oversee flawless earned media engagement through comprehensive spokesperson training and prep, on the ground support, and media follow-up
Build powerful, dynamic, influencer content that can be adapted and shared across a variety of internal and external channels
Partner and collaborate with Corporate Communications team members to ensure well-managed (consistent, streamlined, value-driven and strategic wherever possible and appropriate) media, influencer and overall external engagement
Effectively manage agency(s) and vendors to support programming and media engagement
Assess risks, issues and potential communications problems and provide proactive solutions
Vet external speaking engagements, assess risks and headwinds, and collaborate appropriately to implement mitigation strategies while providing counsel to business partners and leaders
Embrace research, measurement and analytical thinking as a means to drive Impact
- Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement
Support Capital One enterprise communications
Connect the dots between Line of Business priorities and the broader enterprise to drive efficiencies and create value for our business partners
Identify ways to enhance Capital One’s reputation, ensuring all efforts reflect and bolster the enterprise
BASIC QUALIFICATIONS
Bachelor’s Degree or military experience
At least 5 years of Public Relations experience
PREFERRED QUALIFICATIONS
At least 7 years of Public Relations experience for a leading consumer brand or agency
At least 4 years of experience managing multiple projects simultaneously
At least 2 years of experience with executive-level clients
At least 2 years of experience working effectively with multiple constituents, including peers, executive management, senior management and working within a highly matrixed environment
At least 5 years of experience with current digital and social media technology
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $128,300 - $146,400 for Communications Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).