Job Information
Robert Half Collections Specialist in Mchenry, Illinois
Description
We are seeking a detail-oriented and proactive Accounting Manger to join our finance team. The ideal candidate will be responsible for managing service department accounts, ensuring timely collection of outstanding payments, and maintaining strong relationships with customers. The role requires excellent communication and problem-solving skills, as well as the ability to analyze accounts and resolve discrepancies.
Key Responsibilities:
Accounts Receivable Management: - Monitor and manage customer accounts to ensure payments are received within the agreed upon terms.
- Review and reconcile customer balances to identify outstanding invoices and past-due accounts.
Collection Calls and Correspondence:
Contact customers via phone, email, or written correspondence to collect overdue payments.
Follow up on payment promises, negotiate payment arrangements, and resolve any issues related to outstanding debts.
Account Reconciliation:
Investigate and resolve any discrepancies between the company’s records and the customer’s payments.
Apply customer payments to the appropriate accounts, ensuring accurate records.
Recordkeeping and Reporting:
Maintain accurate records of all collection activities, including communication logs and payment schedules.
Prepare and provide regular reports on accounts receivable status, collections, and aging reports to management.
Collaboration:
Work closely with other departments, such as Contracts and Service, to resolve customer issues that may impact payment collections.
Assist in the development of payment policies and procedures. Customer Relations:
Maintain a positive and professional relationship with customers while ensuring adherence to payment terms and company policies.
Provide exceptional customer service and handle inquiries regarding billing or payment issues.
Compliance and Documentation:
Ensure compliance with all relevant regulations, company policies, and procedures in the collection process.
Document collection efforts, agreements, and any legal actions taken, as necessary.
Requirements
Experience:
Proven experience in accounts receivable, collections, or a similar role.
Experience working with accounting software and Microsoft Excel is a plus.
Skills:
Strong communication skills (verbal and written) to engage with customers professionally.
High attention to detail and accuracy in record-keeping.
Ability to manage multiple tasks and meet deadlines.
Problem-solving and negotiation skills.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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