Job Information
Insight Global Service Consultant - Cohort 3 in Mcdonough, Georgia
Job Description
We value our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are founded on relationships, trust, empathy, and loyalty. Skill development, coaching and mentoring is paramount to our culture. Our Customer Care Consultants are empowered to be creative and innovative to achieve customer and operational excellence. On a typical day, consultants may have the opportunity to help customers with requests to start, stop or transfer their service, assist with payment options, offer personalized energy related products and services and report emergency situations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Must Haves:
Make a personal connection with external and internal customers
Have a friendly attitude
Exhibit strong decision-making skills
Have a Problem Solving mindset
Possess exceptional verbal and written communication skills
Resourceful and empathetic
Takes personal responsibility for learning and supporting business objectives
A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort.
Some of the key focus areas that are necessary for this role includes:
Empathy
Customer Focused
Communication
Reliability
Flexibility
Day-to-Day
In our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to:
Process service orders, emergency outages and billing inquiries
Initiate transferring and disconnection of electric service
Inform customers of Georgia Power efficiency programs
Collections
Products and Services null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.