Job Information
Amergis Bilingual Customer Service Representative in Matteson, Illinois
$20 / hr Amergis Healthcare Hiring a Bilingual Customer Service Representative
Are you an experienced Bilingual Customer Service Representative with a background in Medicare, Medicaid, or the healthcare industry? Are you skilled in handling inbound and outbound calls, resolving customer inquiries, and providing exceptional service? If so, we have an exciting opportunity for you to join our team as a Bilingual Customer Service Representative!
About Us: We are a leading staffing agency dedicated to connecting talented professionals with rewarding career opportunities in various industries, including healthcare. Our client, a prominent healthcare organization, is seeking dedicated individuals to join their remote customer service team.
Position Overview: As a Bilingual Customer Service Representative, you will be responsible for providing support to members regarding their Medicare and Medicaid inquiries. This role involves handling inbound and outbound calls, addressing customer concerns, and ensuring a positive experience for all members.
Responsibilities:
Respond to inbound calls from members regarding Medicare and Medicaid benefits, eligibility, and coverage
Make outbound calls to follow up on inquiries, provide information, and assist with enrollment processes
Resolve customer issues and concerns in a timely and professional manner
Document all customer interactions accurately in the system
Collaborate with internal teams to escalate and resolve complex issues
Meet or exceed performance metrics for call quality, productivity, and customer satisfaction
Requirements:
1 year of experience in customer service in a healthcare or insurance setting
Knowledge of Medicare and Medicaid regulations and processes is required
Strong communication and interpersonal skills
Ability to work independently and efficiently in a remote environment
Proficiency in computer skills and familiarity with CRM software
High school diploma; bachelors preferred
Must be BILINGUAL in SPANISH
Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Competitive pay & weekly paychecks
Health, dental, vision, and life insurance
401(k) savings plan
Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.