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Tarbell Management Group LLC Tim Hortons Shift Supervisor - Massena in Massena, New York

Tim Hortons Shift Supervisor - Massena

Job Details

Job Location

Tim Hortons Massena - Massena, NY

Position Type

Full Time

Salary Range

$17.00 - $17.75 Hourly

Job Shift


Job Category


Shift Supervisor


As a Tim Horton’s crew member, you are also a member of the Tarbell Management Group Retail Department. You will conduct business according to the details of your job description and the employee manual, making the customer our # 1 priority. As a member of the Tim Horton/TMG team you will be required to live and breathe our mission to deliver excellence in the markets we serve.


Customer Service

  • Demonstrates that customer service is his/her number one priority

  • Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank-you

  • Responds to customers in a friendly manner with an appropriate sense of urgency

  • Suggests products, combos or sizes appropriately

  • Resolves customer concerns and complaints in a friendly manner

  • Keeps the front counter/drive thru area clean, stocked and ready for rush periods

  • Follows proper order taking and cash procedures (using in-house POS system)

    Policies &Procedures

  • Follows all store policies and procedures (e.g. cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy)

  • Reports all accidents, unsafe conditions and security incidents to management

  • Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

  • Follows all production policies and procedures on a consistent basis (glaze, pastries, etc.)

  • Only operates equipment if properly trained and in accordance with applicable laws

  • Arrives at the store at the scheduled time and prepared to work. Follows all break/meal period rules, minimizes absences/tardiness and follows all applicable call-in/call-off procedures


  • Always follows Tim Hortons standards and guidelines when preparing product for our customers

  • Always records coffee times on the pots, and discards expired coffee

  • Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order

  • Minimizes food waste and ensures freshness by making smaller quantities of food more often throughout the day and records baked items and waste on the production sheet

  • Responds to showcase needs with an appropriate sense of urgency

  • Adheres to product shelf life and minimum quantity standards

  • Receives deliveries and ensures that the temperature, quality and dates of the received products are correct

  • Supports a clean dining/baking environment through regular clean up

  • Regularly takes temperatures of the required product, fridges and freezer and records information in the Time & Temperature Log

  • Follows proper hand washing techniques and all sanitation guidelines

  • Other duties as required

  • When the Store Manager is absent:

  • Completes End of Day reports including Daily Cash Sheet, deposits, etc.

  • Assist with weekly ordering of product and ensures that all incoming orders are checked for quality


  • Previous experience in a supervisory role is an asset

  • 6 months’ previous restaurant experience required

  • Thorough knowledge of Tim Hortons products and procedures

  • Current certification in approved food safety training (Advanced Food Safety Test or ServeSafe) is an asset

  • Reliability and ability to work flexible hours

  • Strong communication and interpersonal skills

  • Ability to adhere to policies/procedures/standards (written and oral)

  • Able to operate effectively as part of a team in a fast-paced environment

  • Ability to make correct change (basic mathematical skills)


    This job description will give you a guideline to use to help ensure your success in your position. Tim Hortons and Tarbell Management Group are committed to ensuring customer and employee satisfaction. In light of your customers’ or Tim Hortons or TMG’s needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.