Job Information
Rochester Regional Health Manager Patient Access in Massena, New York
Description
HOW WE CARE FOR YOU
At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.
- Same Day pay through Daily Pay
- Paid vacation & holiday pay
- Medical, dental, vision, hearing benefits
SUMMARY
Patient Access manager will be responsible for overseeing various front end revenue cycle functions in multiple hospital settings for a specific region. These include pre-registration, insurance verification, point-of-service cash collections, financial counseling, registration, team member on-boarding and training while paying particular attention to addressing the needs of our patients and team members.
The Patient Access manager will work collaboratively with hospital leaders, administration, and revenue cycle to ensure that the Patient Access Department is supporting the operation of the RRH organization. In addition to revenue cycle activities, Access Associates serve important hospitality and safety functions for patients. Leaders must also exhibit excellent customer service skills to help ensure high patient satisfaction.
STATUS: Full Time
LOCATION: Massena Hospital
DEPARTMENT:
SCHEDULE: Days, Monday- Friday with on call responsibilities
ATTRIBUTES
- 3 - 5 years' experience in a hospital or practice setting with at least 2 of those years leading operational support staff required.
- Managing registration/ admitting/ billing practices preferred.
- Supports Rochester Regional Health System's vision and strategic plan; create a culture of engagement to support improvement. Focuses on improving patient throughput within the organization, physician and team member satisfaction as well as the patient experience.
•Prepares and analyzes reports on department denials. Utilizes information available within Care connect to identify opportunities to optimize and streamline workflows, challenging status quo in an effort to maximize organization efficiencies. - Tracking and trending of productivity and quality. Ensures the accuracy of all data collected in order to support account integrity and claims submission.
- Monitors various departments under their supervision to ensure compliance with NYS regulations as well as with revenue cycle procedures.
- Responsible for the financial operations of the department. Reviews monthly financial performance. Identifies opportunities for improvement and develops plan to implement necessary changes to meet budget goals. Participates in annual budget development and is accountable for department adherence to budget. Ensures compliance to fiscal standards with focus on volume, payer mix, fees, customer service initiatives, productivity, labor, and supply costs.
- Encourages and initiates continuing education and job development to improve department operations. Ensures excellent customer service skills through mentoring and coaching of all direct reports. In conjunction with Human Resources, participates in the recruitment, hiring, coaching and mentoring, and termination of access staff. Provides management, guidance and training to staff in daily department operations.
- Works with department leaders in maintaining adequate staffing coverage, for the 24/7 coverage of the hospital setting, to ensure demands are met. Motivates staff and organizes day-to-day activity of department. Maintains standardized work flows and best practices that have been established by RRH. Performs duties of subordinate staff when necessary to maintain operations.
- Participates with director in reviewing performance indicators including but not limited to account work queues, point of service collection, initial denials and new medical record creation.
- Other duties as assigned, including assisting with registration/ admissions of patients.
PAY RANGE: $65,500.00 - $83,450.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
Minimum Salary: 65500.00 Maximum Salary: 83450.00 Salary Unit: Yearly