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American Express Global Business Travel Hotel Desk Specialist in Masovian, Poland

The Traveler Counsellor role at GBT is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

Key responsibilities:

  • Operating in an 8-hour shift from Monday till Friday excluding Public Holidays

  • Act as Hotel Advisor and Consultant to a single Corporate Business account

  • Complying with all legal standard requirements, which include mandatory training, compliance and sanctions

  • Coach, develop and mentor more junior Travel Counsellor colleagues in the team as needed

  • Express enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines

  • Identify alternative hotels based on available fare and geographic location.

  • Monitor hotel availability in GDS in order to rebook to a lower available room rate

  • Communicate with travelers on possible alternative hotels

  • Analyze hotel reports, pick up trends and pro-actively communicate them to the client

  • Administer Hotel Allotment Tool – create / delete properties, manage inventories, amend rates & act as 1st level support for Allotment queries

  • Manage Tripbam notifications to apply the lowest available rate where possible

In the future:

  • Managing long term bookings

  • Uploading negotiated rates into GDS

  • Room’s re-sell analysis

Key Qualifications and Attributes:

  • Work in Amadeus and Sabre - high proficiency at least in 1 GDS

  • Knowledge of hotel industry

  • The ability to communicate in English

  • Knowledge of excel and MS Office

  • Experience in team work

  • Background in Business Travel

  • Passion for Excellence in Client Service

  • Excellent Professional Communication – both written and verbal

  • Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information

  • Ability to research and resolve customer service and traveler issues independently and /or with supplier

  • Problem solving, with a process improvement mindset

  • Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally

  • Ability to positively influence team and peers

  • Learning agility and ability to act on constructive feedback

  • Possess a strong understanding of travel trends and industry best practices


Poland - Virtual Location

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

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