Job Information
Marshfield Clinic Customer Service Rep - SHP (Temporary) Potential for permanent/Remote After Training in Marshfield, Wisconsin
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Title:
Customer Service Rep - SHP (Temporary) Potential for permanent/Remote After Training
Cost Center:
682891076 SHP Customer Service
Scheduled Weekly Hours:
40
Employee Type:
Temporary - Benefited (Fixed Term)
Work Shift:
See Job Description for detail (United States of America)
Job Description:
WORK SHIFT : 8 hour shift between 8:00 AM - 8:00 PM; Evening & weekend hours are occasional or on a rotation basis. Temporary position scheduled to go through March 2025. Position can be remote after completing 60-90 day onsite training period.
The Customer Service Representative-SHP primary responsibility is to ensure positive customer interacts with Security Health Plan's customers. The individual will interact with members, applicants, providers, and agents via telephone, fax, email, or in person, with the majority of contact conducted over the telephone. The Customer Service Representative-SHP will identify the customer's concern and appropriately research and resolve the inquiry in a timely manner; this may include forwarding the request as applicable. Potential for permanent opportunity as well.
Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.
JOB QUALIFICATIONS
EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Required Education: High school diploma or equivalent.
Preferred Education : Associate or Bachelor's Degree in business administration.
EXPERIENCE
Minimum Experience Required : Two years' experience with customer service. Demonstrated proficiency with handling high-pressure situations and with verbal and
written communication skills.
Preferred/Optional Experience: Experience working in a health insurance call center.
Potential for permanent positions when they become available. Permanent positions also have potential for working remote after initial training.
Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.
At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here (https://www.marshfieldclinic.org/mAboutUs/Documents/30922-000_Equity-and-Inclusion-Statement%20%282%29.pdf) .
Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .
Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
We’re hiring! Use “remote” or “hybrid” as a keyword in the search to see our remote-eligible openings!
When given the tools needed to excel, great things happen: connection with colleagues, recognition in the community, better care for our patients. All this is available with affordable living rich in leisure. Welcome to Marshfield Clinic Health System . Where career meets community.
Positions listed as 30 hours per week or greater are offered the level 1 benefit package.
Positions listed as 20 – 29 hours per week are offered the level 2 benefit package.
Positions listed as less than 19 hours per week are non-benefited.
Benefits for temporary positions vary. Details will be discussed in the interview process.
At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve.
We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here (https://www.marshfieldclinic.org/mAboutUs/Documents/30922-000_Equity-and-Inclusion-Statement%20%282%29.pdf)