Job Information
IBM Senior Technology Advocate, User Group Program Manager in Markham, Ontario
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Are you a seasoned professional with a passion for building vibrant communities and driving engagement? We are seeking a passionate technology advocate to join our dynamic team at IBM TechXchange. IBM TechXchange is a new program that engages our technology practitioners through hands-on, deep technical learning and access to IBM experts through in-person experiences and virtual events. As a member of the IBM TechXchange User Advocacy team, you will be supporting our strategic User Groups. This position is designed for individuals who are eager to leverage their enthusiasm for technology to advance user advocacy, fostering awareness of our programs and working alongside a multidisciplined team serving a wide community of IBM technologists.Key Responsibilities:
Community Building: Foster a thriving user group community through strategic events such as meetups, conferences, and webinars.
User Group Strategy: Continuously refine and optimize the approach to elevate user group participation and drive deeper community connections.
Leadership & Advocacy: Empower and support user group leaders, ensuring they have the resources and guidance needed to succeed.
Content & Communication: Partner with the User Advocacy Program Evangelist to craft compelling content that showcases the success of user groups and drives excitement for upcoming events, keeping the community engaged and inspired.
Cross-Team Collaboration: Align with internal teams, including product, marketing, and sales, to ensure consistency in messaging and execution.
Metrics & Reporting: Monitor key performance indicators, providing regular reports on program success and areas for improvement.
External Engagement: Represent the company at industry events, building and maintaining relationships with key stakeholders.
Expansion & Outreach: Identify and pursue opportunities to expand the user group program, launching and supporting new groups in collaboration with clients and partners.
Required Technical and Professional Expertise
Experience: Prior experience in an advocacy role (client advocate, developer relations, user advocacy, program evangelist, community manager) within technology.
Leadership Skills: Proven ability to lead and inspire, with experience in managing and growing communities.
Communication: Exceptional communication skills, capable of engaging effectively with diverse audiences, including senior executives.
Project Management: Strong project management abilities, with a disciplined approach to achieving goals.
Preferred Technical and Professional Expertise
Industry Expertise: Experience leading client/partner programs.
Professional Network: Established connections within the tech community and advocacy domain.
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementMust have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.