Job Information
Chattahoochee Tech College Technology Systems Support Technician in Marietta, Georgia
**[POSITION ANNOUNCEMENT
**[POSITION: Technology Systems Support (TAS) Technician (Appalachian)
**[POSITION DESCRIPTION:[ This position is responsible for performing technical support services associated with assisting faculty and staff computer users.
[MAJOR DUTIES: **[PRIMARY DUTIES]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}
- Identifies and resolves problems in an efficient and timely manner. Is responsible for ensuring any reported problem by an end-user is resolved.
- Provide front-line assistance and training for end-users as needed.
- Primarily responsible for providing technology support services at the campus of assignment, but will require travel to other campuses as needed for larger projects, to provide additional expertise, or to fill in during absences or vacancies.
- Supports distance education efforts by supporting video and audio systems - including camera and sound board operation if necessary.
- Identifies chronic problem areas that may warrant investigation and provides suggestions for alternatives and solutions.
- Ensures classroom systems are in proper working order and configured appropriately at the start of each term.
- Communicates effectively with other technicians, the Manager, the Coordinators, and other personnel to ensure that problems are properly identified and that any applicable specialist is kept informed.