Job Information
Bluebonnet Trails Community Services Customer Service Representative (CSR) in Marble Falls, Texas
Who we are: Bluebonnet Trails is a nonprofit that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties.
Why Bluebonnet Trails? Simple. Our vision is healthy and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the persons we serve.
About the role: The Customer Service Representative (CSR) is the first face of BTCS when an individual walks into the clinic! The CSR provides a variety of clerical duties which include, but are not limited to, answering phone calls, greeting individuals and their families, checking individuals in for their appointments (virtually or in person), scheduling appointments, verifying insurance, completing financial reviews, processing payments (payment plans and copays), data entry, and completing reports. Within this position, the CSR will coordinate clinical appointments and manage clinic schedules. Additionally, the CSR will provide appointment reminder calls. This position works with various workstations, Electronic Health Records, and interacts with a variety of individuals and agencies. The person in this position has the opportunity to work collaboratively with an interdisciplinary team across each BTCS clinic location in Williamson County.
Who you are: An individual who is passionate about helping others, loves interacting with people, diligent, hard-working, manages well under pressure, is honest, and personable. A team-player, go-getter, jack of all trades and an out of the box thinker. One who can handle a fast-paced environment and remain calm under pressure. You also have a High School diploma or GED, a valid Texas Drivers License, knowledge of Microsoft applications, initiative, diplomacy, as well as organizational and time management skills. You must also be comfortable collaborating with an array of individuals including but not limited to adults, children/youth, those in crisis as well as intake and respite units. Has at least one year of experience within a medical, hospital or LMHA setting and have working knowledge of medical insurances.
Location: Marble Falls
Salary: $17.30 - $21.05/hr
Differentials:
Up to $2.00/hour - previous experience in a similar role at a community center
$1.00/hour - tenure with BTCS
.75/hour - Bilingual
Why join our team?
BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.
Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month followin 60 days of employment.
Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.
Retirement Plans: 401A: Through this governmental plan, we offer a 7% match to employee contributions. 457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.
Sponsored Insurance: Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase. Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Family and Medical Leave: Job protection to provide care related to a child's birth or adoption, or for yourself or a family member's serious health condition.
Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.
Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.
Additional Perks: - Employee Referral Awards - Licensure Supervision - Licensure Renewal Fee Reimbursement - Public Service Loan Forgiveness Programs - Educational Leave - Competitive Pay Differentials for Applicable Positions
Minimum Qualifications: High school diploma or GED; ability to organize workspace and activities using initiative. Must have valid Texas drivers license and maintain approved driving status throughout employment.
Must be fluent in English.
Preferred Qualifications: Experience in a person-centered medical, hospital or Local Mental Health Authority setting with an emphasis of working at the front desk and completing financial assessments is highly preferred as well as knowledge of both commercial and government insurance processes.