Job Information
RELX INC Training Coordinator in Manila, Philippines
Job Summary
We are looking for a detail orientated and organised individual to manage the operational aspects of delivering Training courses, ensuring customers and delegates receive a high quality experience.
You will be the first point of contact for the event logistics: Handling registration and communication, collaboration with expert trainers, set up and preparation and delivery during the event itself.
You will play a critical role in follow up customer success engagements by capturing customer sentiment and working in partnership with the Training Lead to drive customer centric improvements.
The role requires good communication skills, attention to detail, operational expertise and ability to collaborate with others for success.
Key responsibilities
A key point of contact for delegate queries and support
Coordinate all aspects of training courses: Set up and registration, pre-course communications, delivery support and post course follow up
Support training delivery as required by the Training Lead e.g. annual set up of all events on the CRM and website, coordination with trainers, coordination with marketing to ensure all course materials are on brand
Coordinate collection of, monitor and report on delegate feedback
Overseeing basic event finances
Coordinate all event paperwork. Maintain and update databases, reports, spreadsheets, and reports
Supporting with customer engagement in collaboration with sales and marketing, as may be required to ensure successful course delivery
Job Qualifications:
2+ years experience in operations or event planning and execution
Must be a Bachelor's degree holder
Ability to manage and oversee numerous, complex projects
Good time management. Ability to multitask and prioritize in a fast-paced environment
Strong communication skills. Able to communicates clearly and confidently with both internal and external stakeholders
Understands customers’ needs and can interpret into value-based propositions for customers
Proactively co-operates to achieve team goals
Pre-empts problems, identifies opportunities, and creates workable solutions
Desirable experience
Experience working in a customer facing environment or customer service role
Financial acumen
Salesforce experience
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.