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Technical Support Engineer in Manila, Philippines

Job Description

Technical Support Engineer whose primary responsibility would be to provide technical support on Bentley’s Offshore Structural Engineering software SACS


Provide technical support to users through Web, Phone & Email on SACS

Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage

Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests

Coordinate with Development, QA & Product Management team to prioritize bug fixes

Create knowledge articles, edit existing articles to keep them current and use those to support users

Test a product or a feature before a release

Carry out on site/web based technical presentations to users


Bachelor’s Degree in Civil, Structural, or Ocean Engineering

1-5 years of prior offshore structural engineering related experience

Knowledge of finite element modeling, analysis & design

Knowledge of offshore design codes API RP 2A and ISO 19902

Experience using SACS. Experience using MOSES, ADINA, Staad, or AutoPIPE would be an advantage

Excellent communication skills in English (verbal & writing)

Self motivated, proactive individual with strong desire to learn

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled