Job Information
RELX INC Supervisor I, Operations Management in Manila, Philippines
Job Summary:
People and Performance Management
Ensure new employees are oriented to the organization, its policies, facilities, etc.
Ensure all work is completed according to established policies, procedures, and standards
Facilitate Employee Training and Development
Manage individual and team scorecard per month
Monitor, assess and provide feedback about employee’s performance
Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
Conduct performance appraisal on a regular basis and participate in annual review process
Develop and implement PIP if performance is not adequate
Approve and monitor daily team attendance
Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
Regularly review the needs of employees
Help, discuss, evaluate, and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess situation
Inform the manager of the current situation of team members and recommend solution
Reporting
Submit regular operation performance status reports to local leadership team
Generate monthly performance update to BU stakeholder
Update all necessary reports needed by Stakeholders
Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
Review, develop and implement process improvements, departmental goals, and objectives
Conduct monthly operations review and execute action items agreed with the manager and business unit partners
Manage multiple processes or work functions simultaneously
Monitor and manage workload and assignments of the team
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Manage and facilitate the corrective action process, partnering with the Manager
Process audit – support annual process audit activities
Operations Standard – support compliance with established processes
Complete other duties as assigned
Qualifications:
Candidate must possess Bachelor/College degree
Preferably with 1-2 years of leadership experience
Preferably with experience in handling Sales calls-related team/program
Strong people and stakeholder relationship management skills
Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
Amenable to work on a night shift or flexible schedule
With excellent work ethics and can easily adapt to CI and Agile Culture
Detail oriented and project management skills
Proven success at managing change
Strong organizational, prioritization and delegation skills
Proven problem solving and analytical skills
Additional for internal applicants:
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.