Job Information
RELX INC Product Success Analyst in Manila, Philippines
The Digital Business Partner is a trusted partner for our Business Units globally and a strategic ally to our Digital Product teams. More than just a bridge between Product teams and Business Units, they leverage their deep understanding of client contexts and needs to inform strategic decisions within Digital, ensuring client satisfaction remains at the forefront of our ambitions. They drive product adoption and ensure our customers get maximum value from our products.
Accountabilities
Actively engaging Business Units globally: promoting and driving adoption of our digital products worldwide by engaging with Business Units and ensuring their understanding of the value proposition of our products
Understanding Business Unit local contexts and being able to anticipate and identify blockers to product adoption early, articulate those challenges and risks to the Product teams and collaborate with Product teams to develop effective workarounds
Scale and rollout products: lead the scaling of our products and support with their global rollout, ensuring consistency and quality across all Business Units
Drive product success: create customer-centric demos and deliver engaging training to Business Unit teams, ensuring they get maximum value from our product and benefit from excellent outcomes
Sharing best practice: coach Business Units by sharing best practices that improve product performance.
Understanding the Business Unit strategy, advocating for Business Unit needs and effectively influencing strategic decision-making within Digital Product to ensure customers stay at the heart of our ambitions.
Serve as the Subject-Matter-Expert on RX Platforms, cultivating awareness of the digital products and accompanying developments
Gather and analyze data and create reports on usage, issues, and improvement opportunities
Project Management: plan and track global product rollout, monitoring risks and reporting on progress
Essential Skills and Experience
Exceptional Stakeholder management skills: effective relationship and trust building, strong listening skills to ascertain expectations and understanding stakeholder concerns and needs and reflecting that in tailored approach
Excellent communication skills: excellent written and verbal communication in business English, ability to adapt communication style to different stakeholder needs, ability to consider the customer impact of any communication, predict questions and concerns and prepare adequately
Operational empathy: ability to develop a strong understanding of local contexts and to identify and articulate potential challenges that may impact product adoption and fulfilment
Strategic influence: demonstrated ability to influence strategic decisions within digital teams, ensuring BU vision and needs stay at the heart of our ambitions
Knowledge of data analysis tools such as Excel and ability to read and interpret a PowerBI report
Must have experience working with North Star Metrics, KPIs or SMART goals
Experience creating and delivering engaging, customer-centric product demos: presenting products in terms of value proposition, what outcomes can be driven from features, and using the right language to elicit interest
Preferred Skills and Experience
Experience working with a multi-cultural organization across time zone and country boundaries
Experience working in the IT/technology sector preferred
Experience working with in-house developed digital products highly desirable, understanding the context and challenges posed by in-house developed digital products
Experience managing digital projects
Other requirements
Must possess at least a Bachelor’s/College degree, any field
Must have at least 1 year of working experience in account management
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.