Campus Pride Jobs

The Digital Functional Support Analyst will work with RX Global Technology to configure our in-house global registration platform (Mercury). You will play a key role in the global rollout of one of our most complex digital products. You will translate the requirements from the registration brief into the eCommerce platform (Magento) using front-end UI and backend Magento. You will build strong relationships with the Functional Coordinators to understand business requirements and timescales, and you will be required to understand the end-to-end registration process from pre-registration through to on-site at show. You will have a high attention to detail and a passion for delivering high quality work.

Accountabilities

• Responsible for functional setup and configuration of the RX global in-house online registration platform (Mercury)

• Take the registration requirements and translate these into our eCommerce platform (Magento) using our front-end UI and some manual manipulation of Magento

• Responsible for ensuring the configuration and registration forms are accurate and error free

• Trouble shoot and identify configuration issues and recommend improvements to ways of working and processes

• Safely implement mid-registration changes to production forms, requested by our Business Units to rapidly respond to market needs

• Understand the complex RX product architecture and the end-to-end processes, and the impact of these on Mercury registration

• Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams

• Build strong relationships with the Functional Coordinators (who are responsible for liaising with the global business units to gather requirements and project manage the end-to-end setup of registration)

Essential Skills and Experience

• Experience of eCommerce system configuration

• High attention to detail

• Experience of quality testing system configuration

• Web skills (HTML, CSS)

• Content Management System exposure

• Logical thinking with a problem-solving mindset

• Troubleshooting technical issues

Preferred

• Experience working with agile product development teams

• Experience working with a multi-cultural organization across time zone and country boundaries

• Excellent verbal and written communications skills in business English

• Experience working with the software development lifecycle

• Basic Web Skills (HTML, CSS, JavaScript), CMS exposure (e.g. Adobe Experience Manager) a plus but not required

• Effective communication of complex technical information

Other requirements

• Must possess at least a Bachelor's/College Degree, any field

• 1 year of working experience in a related field

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