Job Information
RELX INC Credentialing Analyst I in Manila, Philippines
Description (External/ Internal):
Log, maintain and track all credentialing application for the business unit.
Access appropriate tracking tool to log applications and maintain application status based on daily activity
Analyze organizational credentials, including; initial review of application to verify all required sections are completed and ensure appropriate documents for requested access have been attached and are accurate/current. (ie: business licenses, articles of incorporation, vendor reference, etc)
Conduct credentialing of applications and/or change requests following established credentialing procedures.
Conduct verification calls to the customers prior to completing a credentialing request.
Conducts verification calls to state/ issuing agencies, vendor reference, landlords and others as deemed necessary.
Receives inbound/ call backs from the customer on the tickets they are working on.
Respond to inquiries from internal business units and external customers regarding status of applications in credentialing.
Qualifications (External):
Bachelor’s degree or college undergraduates with experience in a BPO/ shared services environment handling both back-office and voice calls support.
1-2 years general business experience preferred
Experience with customers, and account set-up preferred
Basic computer skills (MS Office)
Possess sense of urgency while being able to focus and pay attention to detail
Ability to prioritize and learn quickly in a production based environment
Investigative oriented; strong attention to detail
Good organizational skills
Strong decision making ability
Qualifications (Internal):
Bachelor’s degree or college undergraduates with experience in a BPO/ shared services environment handling both back-office and voice calls support.
1-2 years general business experience preferred
Experience with customers, and account set-up preferred
Basic computer skills (MS Office)
Possess sense of urgency while being able to focus and pay attention to detail
Ability to prioritize and learn quickly in a production based environment
Investigative oriented; strong attention to detail
Good organizational skills
Strong decision making ability
Must be in current role for 1 year with a PDP rating of at least 3.0
No attendance issues and disciplinary actions within the last 12 months
Must be willing to work on night shift and rotating shift (if needed)
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.