Job Information
Kansas State University IT Support Specialist II in Manhattan, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12897139
\ \ IT Support Specialist II\ \ Department: 3670003530 Registrars Office\ Job no: 517067\ Employment type: Staff Full Time (Unclassified - Regular)\ Location: Manhattan, Kansas\ Worksite: Hybrid eligible (partially remote, must reside in US)\ Categories: Academic Advising / Support, Administrative / Professional, Computer Science / Information Technology\ Pay Grade: 08A\ \ \ About This Role:\ The Office of the Registrar seeks to fill an IT Support Specialist II position. This position serves as a primary member of the Academic Technology unit within the Office of the Registrar. This position supports internal office functions and university administrative systems and requires a working knowledge of all areas with the unit; cross-trains with other departmental functions to facilitate support and coverage. This position demonstrates quality service, innovation, creativity, ethical and proactive behavior, and a working knowledge that includes but is not limited to the following areas:\ \
Class and room scheduling
Course and Curriculum approval
Encoding Programs into DARS/uAchieve
System database architecture and setup, troubleshooting and problem-solving, running batch processes, reporting and analysis, and training users.\ \ Tasks may include coding/encoding, system development, database architecture/configuration and setup, troubleshooting and problem-solving, running batch processes, reporting and system analysis, query creation and data pulls, security, training and help aids, documentation, running integration jobs, and testing upgrades, enhancements, and new features.\ \ Why Join Us:\ The Office of the Registrar provides services to all University stakeholders in support of the institutional mission. We strive to provide excellent customer service that encompasses empathy, patience, passion, persistence, and a sincere desire to improve. We believe communication is crucial to our mission, must reflect our values, and must demonstrate the respect we hold for our community. We maintain the integrity and privacy of the student academic record in a manner that meets student needs and complies with federal, state, and University regulations. We take pride in our integrity and recognize how accountability for our actions is interwoven into our responsibility to one another and the University. We value differences and demonstrate respect for human dignity. We further affirm the worth of each member of our Office and those in the university community by treating each individual with respect and courtesy. Technology and innovation are vital in our desire to embrace intellectual curiosity and creative problem-solving. We aspire to collaborate with the University by providing innovative and solutions-based service.\ \ Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits\ \ We Support Diversity and Inclusion:\ Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.{target="_blank" rel="noopener"}\ \ Worksite Options:\ Hybrid eligible (must reside in US). Following a s ccessful probationary period, this position may be eligible for a hybrid work experience allowing up to 2 days remote.\ \ Visit this link for K-State\'s guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.\ \ What You\'ll Need to Succeed:\ Minimum Qualifications:\
- High School Diploma
- Two years of relevant experience
\ Preferred Qualifications:\
Bachelor\'s Degree
Higher Education/post-secondary experience: one year progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.
Strong analytical and problem-solving skills with the ability to work in a highly detailed work environment.
Effective written and verbal communication skills, including