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Accenture Reporting Analyst in Mandaluyong, Philippines

Project Name: Mobility Position Name: Performance Risk and Quality Analyst Role Name: Perf, Risk & Quality Analyst Location: CG2 Pioneer street, Mandaluyong City Shift: Morning shift 9am - 6pm (Mon – Fri) Key Responsibilities: • Review, assess and report compliance on process requirements. • Assess quality issues provided by Case Managers, conduct root cause analysis following a set of guidelines, recommend solutions, and collaborate with Case Management team to improve quality performance. • Conducts calibration with Case Management team to ensure quality measure is aligned, understood and reflected in each tower’s master tracker. • Works with Reporting Tower Lead on change management process, process automation and/or tools enhancement. • Subject matter expert on Mobility Tools and ServiceNow functionalities and workflows. • Analyze and solve basic or lower-complexity problems. • Day to day interaction is with peers within Accenture before updating team leads. • Limited exposure with customers and/or Accenture Management • Provided with moderate level of instructions on daily work tasks and detailed instructions on new assignments • Individual contributor as part of a team, with a focused scope of work. Qualifications: Must Have: • College graduate / Bachelor’s Degree • 1-2 years’ experience in a Reporting role (any industry) • MS Office (Excel, Macro, and PowerPoint) • Presentation Skills • Communication Skills Good to Have: • IT Course • PowerBI, Power Automate know-how